Eftsure incident
Potential error message when accepting an onboarding: An unexpected error occurred......
Eftsure experienced a minor incident on July 22, 2026 affecting Supplier Onboarding, lasting 2h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 22, 2026, 04:58 AM UTC
Dear Eftsure customers, We are currently investigating an issue affecting the acceptance of onboarding invitations. Customers may encounter the following error message: "An unexpected error occurred while onboarding. Please try again later." Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. Please note that this issue is intermittent and does not affect all customers. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this issue. Sincerely, The Eftsure Team
- resolved Jul 22, 2026, 07:10 AM UTC
Dear Eftsure customers, The earlier issue affecting the acceptance of onboarding invitations on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team