Eftsure Outage History

Eftsure is up right now

Eftsure had 34 outages in the last 2 years totaling 64h 36m of downtime — averaging 1.4 incidents per month.

There were 34 Eftsure outages since June 4, 2024 totaling 64h 36m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.eftsure.com.au

Notice November 7, 2024

Portal outage

Detected by Pingoru
Nov 07, 2024, 10:40 PM UTC
Resolved
Nov 07, 2024, 11:02 PM UTC
Duration
21m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 3 updates
  1. investigating Nov 07, 2024, 10:40 PM UTC

    We are currently investigating this issue.

  2. investigating Nov 07, 2024, 10:41 PM UTC

    We are continuing to investigate this issue.

  3. resolved Nov 07, 2024, 11:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical November 6, 2024

Service outage

Detected by Pingoru
Nov 06, 2024, 04:51 AM UTC
Resolved
Oct 23, 2024, 11:00 AM UTC
Duration
Timeline · 1 update
  1. resolved Nov 06, 2024, 04:51 AM UTC

    Eftsure Portal and API experienced an unplanned outage.

Read the full incident report →

Minor October 2, 2024

Supplier Management Search bar intermittently not returning the supplier

Detected by Pingoru
Oct 02, 2024, 03:13 AM UTC
Resolved
Oct 02, 2024, 05:43 AM UTC
Duration
2h 29m
Affected: Supplier Management
Timeline · 2 updates
  1. identified Oct 02, 2024, 03:13 AM UTC

    Dear Eftsure users, We have identified a technical issue that is rendering the search bar within the 'Supplier Management' to intermittently not return the supplier you intend to be searching for. Our dev team are actively working on resolving it with utmost priority. Also when you are opening those suppliers the system might not retrieve supplier data for you to view. Thank you for your patience.

  2. resolved Oct 02, 2024, 05:43 AM UTC

    Hi Eftsure users, Please note that this issue has been resolved now. Thank you for your patience.

Read the full incident report →

Critical September 10, 2024

Service Outage

Detected by Pingoru
Sep 10, 2024, 05:43 AM UTC
Resolved
Sep 10, 2024, 05:58 AM UTC
Duration
14m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
  1. investigating Sep 10, 2024, 05:43 AM UTC

    We are currently experiencing some technical issues and our developers are currently investigating the outage. We will update you once the outage has been resolved. Thank you for your patience and understanding.

  2. investigating Sep 10, 2024, 05:52 AM UTC

    We are continuing to investigate this issue.

  3. investigating Sep 10, 2024, 05:57 AM UTC

    We are continuing to investigate this issue.

  4. resolved Sep 10, 2024, 05:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 27, 2024

ABR to be refreshed so that GST status is up to date

Detected by Pingoru
Aug 27, 2024, 07:04 AM UTC
Resolved
Aug 29, 2024, 10:55 AM UTC
Duration
2d 3h
Affected: Supplier OnboardingSupplier Management
Timeline · 2 updates
  1. investigating Aug 27, 2024, 07:04 AM UTC

    Please be aware that we are working on the refresh with the ABR website so that the GST status is up to date.

  2. resolved Aug 29, 2024, 10:55 AM UTC

    This issue has been resolved now and GST status is showing as expected.

Read the full incident report →

Major August 12, 2024

Portal Outage

Detected by Pingoru
Aug 12, 2024, 11:30 PM UTC
Resolved
Aug 13, 2024, 05:34 AM UTC
Duration
6h 3m
Affected: Supplier Portal/ FormsBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library
Timeline · 4 updates
  1. identified Aug 12, 2024, 11:30 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 13, 2024, 02:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 13, 2024, 02:59 AM UTC

    We are continuing to monitor, all services appear to be operational at this point in time

  4. resolved Aug 13, 2024, 05:34 AM UTC

    This incident has been marked as resolved by rolling back to our previous version before 9th of august.

Read the full incident report →

Minor July 2, 2024

Technical issue with Bank Account Name matching algorithm

Detected by Pingoru
Jul 02, 2024, 03:06 AM UTC
Resolved
Jul 02, 2024, 03:46 AM UTC
Duration
39m
Affected: Supplier Management
Timeline · 2 updates
  1. investigating Jul 02, 2024, 03:06 AM UTC

    Dear Eftsure Customers, We are currently experiencing a technical issue with the Bank Account Name matching with ABR website for Eftsure verified bank account details, which currently has resulted in more red thumbs with mismatched bank account names than usual. Current Status: Our engineering team is investigating the root cause of the problem. Next Steps: We are prioritising the resolution of this issue and are committed to restoring normal service levels as quickly as possible. We sincerely apologise for any disruption this incident may have caused to your operations. We appreciate your patience and understanding as we work to resolve this issue promptly.

  2. resolved Jul 02, 2024, 03:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 13, 2024

Payment Review issue: payment file not loading and spinning.

Detected by Pingoru
Jun 13, 2024, 11:56 PM UTC
Resolved
Jun 14, 2024, 01:49 AM UTC
Duration
1h 52m
Affected: Payments Review
Timeline · 2 updates
  1. investigating Jun 13, 2024, 11:56 PM UTC

    Dear Eftsure customers, We regret to inform you that the 'Payment Review' section is currently experiencing issues where payment files aren't loading. Our team is actively investigating the issue and working diligently to restore normal service as quickly as possible.

  2. resolved Jun 14, 2024, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 4, 2024

Intermittent Outage on Portal

Detected by Pingoru
Jun 04, 2024, 12:46 AM UTC
Resolved
Jun 04, 2024, 01:49 AM UTC
Duration
1h 2m
Affected: Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument LibraryHelp
Timeline · 4 updates
  1. investigating Jun 04, 2024, 12:46 AM UTC

    We are experiencing intermittent outage on the portal and API. Currently investigating the issue.

  2. investigating Jun 04, 2024, 01:15 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 04, 2024, 01:15 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 04, 2024, 01:49 AM UTC

    This incident has been resolved.

Read the full incident report →