Eftsure Outage History
Eftsure is up right nowPingoru has recorded 49 incidents for Eftsure: 17 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 1 of 744 (0%) |
| June 2026 | 3 | 38 of 720 (5%) |
| July 2026 | 3 | 24 of 744 (3%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 583 (0%) |
Incidents, newest first
Notice May 30, 2025 BSB invalid for supplier records created automatically from payment check due to a dash in the BSB number 5h 8m Supplier Management, Payments Review
Started May 30, 2025, 02:12 AM UTC· resolved May 30, 2025, 07:21 AM UTC
- identified May 30, 2025, 02:12 AM UTC
Dear Eftsure customers, We have identified a technical issue where supplier records automatically created from a payment check are being marked as invalid due to an unintended dash in the BSB field. Our development team is actively working on a resolution, and a fix will be deployed shortly. We sincerely apologise for any inconvenience this may cause and appreciate your patience as we work to resolve the issue. Thank you for your understanding.
- resolved May 30, 2025, 07:21 AM UTC
Dear Eftsure customers, We are pleased to inform you that the issue has been resolved. Thank you again for your patience
Major May 13, 2025 Certain onboarding-related emails are not being sent 11h 22m Supplier Onboarding
Started May 13, 2025, 12:00 AM UTC· resolved May 13, 2025, 11:22 AM UTC
- investigating May 13, 2025, 08:14 AM UTC
We are currently investigating an issue where certain onboarding-related emails are not being sent
- identified May 13, 2025, 08:26 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring May 13, 2025, 08:42 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved May 13, 2025, 11:22 AM UTC
This incident has been resolved.
Major April 15, 2025 We are currently experiencing a technical issue with verification requests not going out 4h Supplier Management
Started Apr 15, 2025, 06:46 AM UTC· resolved Apr 15, 2025, 10:47 AM UTC
- investigating Apr 15, 2025, 06:46 AM UTC
Dear Eftsure customer, We are currently experiencing a technical issue with the verification request. When triggering a verification request, it is not going out, or it is already showing a pending onboarding when no verification email went out. Our development team are looking into it with our utmost priority, and once they isolate the issue, they will be able to work and deploy a fix for it. Thank you for your patience and cooperation. The Eftsure Team.
- resolved Apr 15, 2025, 10:47 AM UTC
We have identified the cause and our engineers have created a hotfix for the issue
Minor March 20, 2025 Technical Issue when using default template for NZ suppliers when using the 'Payment Review'. 22h 25m Payments Review
Started Mar 20, 2025, 02:16 AM UTC· resolved Mar 21, 2025, 12:41 AM UTC
- identified Mar 20, 2025, 02:16 AM UTC
Dear Eftsure Customer, We have identified a technical issue with the NZ payment review when using our default template. Our development team are looking into it with utmost priority and a fix should be deployed very soon. Apologies for the inconvenience and thank you for bearing with us.
- resolved Mar 21, 2025, 12:41 AM UTC
Dear Eftsure customer, Just letting you know that this issue has been fixed now and the NZ Payment review is up and running fine now. Thank you for your patience.
Major March 6, 2025 Infrastructure Issue 30m Supplier Portal/ Forms, Supplier Mailout, Bank Overlay, APIs and 8 more
Started Mar 06, 2025, 01:20 AM UTC· resolved Mar 06, 2025, 01:50 AM UTC
- investigating Mar 06, 2025, 01:20 AM UTC
We are currently having an infrastructure issue which is resulting in our portal to be down. Our dev team are treating this as critical and will deploy a fix shortly. Thank you for your patience.
- investigating Mar 06, 2025, 01:29 AM UTC
The portal is having intermittent issues which affect performance for some users, some of the time. We continue to treat this as a critical incident and are working to stabilise performance.
- resolved Mar 06, 2025, 01:50 AM UTC
The issue has been resolved and the portal is back and running. Our dev team will keep monitoring. Thank you for your patience.
Critical February 14, 2025 Bank Overlay Outage 9m Bank Overlay
Started Feb 14, 2025, 01:48 AM UTC· resolved Feb 14, 2025, 01:58 AM UTC
- investigating Feb 14, 2025, 01:48 AM UTC
We are currently investigating this issue.
- resolved Feb 14, 2025, 01:58 AM UTC
This incident has been resolved.
Minor January 20, 2025 CommBiz: Bank overlay showing red thumb instead of green 1d 1h Bank Overlay
Started Jan 20, 2025, 02:46 AM UTC· resolved Jan 21, 2025, 04:37 AM UTC
- identified Jan 20, 2025, 02:46 AM UTC
We have identified a technical issue which the Bank Overlay when run on CommBiz where a green thumb is showing red thumb. As a work around please do ask your AP team to send a pdf report after they have run it on the Eftsure portal.
- resolved Jan 21, 2025, 04:37 AM UTC
This incident has been resolved.
Critical December 3, 2024 Bank Overlay temporarily out of service 20h 46m Bank Overlay
Started Dec 03, 2024, 04:22 AM UTC· resolved Dec 04, 2024, 01:08 AM UTC
- identified Dec 03, 2024, 04:22 AM UTC
We have identified that the bank overlay is currently pointing to the dev environment. Our dev team are looking into it with utmost priority to fix it. Apologies for the inconvenience and thank you for your comprehension.
- identified Dec 04, 2024, 01:08 AM UTC
We are continuing to work on a fix for this issue.
- resolved Dec 04, 2024, 01:08 AM UTC
This incident has been resolved.
Notice November 7, 2024 Portal outage 21m Supplier Portal/ Forms, Supplier Mailout, Bank Overlay, APIs and 7 more
Started Nov 07, 2024, 10:40 PM UTC· resolved Nov 07, 2024, 11:02 PM UTC
- investigating Nov 07, 2024, 10:40 PM UTC
We are currently investigating this issue.
- investigating Nov 07, 2024, 10:41 PM UTC
We are continuing to investigate this issue.
- resolved Nov 07, 2024, 11:02 PM UTC
This incident has been resolved.
Critical November 5, 2024 Service outage –
Started Nov 05, 2024, 10:30 PM UTC· resolved Nov 05, 2024, 10:30 PM UTC
- resolved Nov 06, 2024, 04:50 AM UTC
Eftsure Portal and API experienced an unplanned outage.