Eftsure incident
Technical issue with the resending feature for onboarding
Eftsure experienced a minor incident on January 13, 2026 affecting Supplier Onboarding, lasting 1h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jan 13, 2026, 05:20 AM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with the resending feature for onboarding within the customer portal. Our engineering team is actively investigating the root cause and working to restore functionality by tomorrow. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Jan 13, 2026, 07:02 AM UTC
Dear Eftsure customers, The earlier issue affecting the resend onboarding feature has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team