Eftsure incident
Supplier Management not accessible for certain users
Eftsure experienced a major incident on October 28, 2025 affecting Supplier Management, lasting 3h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 28, 2025, 04:24 AM UTC
Dear Eftsure customers, We are currently experiencing an issue with the 'Supplier Management', where some users are not able to access it and are getting an 'Oops Something Went Wrong' message. Our engineering team is actively investigating the root cause and working on a fix as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- identified Oct 28, 2025, 04:57 AM UTC
Dear Eftsure customers, Our engineering team has identified the root cause and is currently testing prior to deploying a fix. We will continue to keep you informed as we make progress. Sincerely, The Eftsure Team
- resolved Oct 28, 2025, 07:25 AM UTC
Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Sincerely, The Eftsure Team