Eftsure incident
Technical issue with the 'Payment Review' section on the customer portal
Eftsure experienced a major incident on June 30, 2026 affecting Payments Review, lasting 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jun 30, 2026, 05:59 AM UTC
Dear Eftsure customers, We are currently experiencing a technical issue with the 'Payment Review' section on the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Jun 30, 2026, 06:27 AM UTC
Dear Eftsure customers, The earlier technical issue with the 'Payment Review' section on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team