Bank Overlay for NAB: Potential changes on NAB bank pages to which render the bank overlay will stop working

Update timeline

1. investigating Jul 23, 2026, 04:13 AM UTC

   Dear Eftsure customers, We are currently experiencing a technical issue with the bank overlay within the NAB Bank portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. As a temporary workaround, please ask a member of your Accounts Payable team to send the approver a PDF report after reviewing the payment file in the Payment Review section. This will allow the approver to continue processing and approving payments while the issue is being resolved. We will keep you informed of our progress and provide updates as they become available. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Sincerely, The Eftsure Team

2. identified Jul 23, 2026, 07:40 AM UTC

   Dear Eftsure customers, Our engineering team has identified the root cause and is currently working on a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress. Sincerely, The Eftsure Team

3. resolved Jul 23, 2026, 11:38 PM UTC

   Dear Eftsure customers, The issue pertaining to the bank overlay for the NAB portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team