Is Eftsure down?

Dear Eftsure customers, We are currently experiencing a technical issue with the bank overlay within the NAB Bank portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. As a temporary workaround, please ask a member of your Accounts Payable team to send the approver a PDF report after reviewing the payment file in the Payment Review section. This will allow the approver to continue processing and approving payments while the issue is being resolved. We will keep you informed of our progress and provide updates as they become available. We sincerely apologise for any inconvenience this may cause and appreciate your patience and understanding. Sincerely, The Eftsure Team

Dear Eftsure customers, Our engineering team has identified the root cause and is currently working on a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress. Sincerely, The Eftsure Team

Dear Eftsure customers, The issue pertaining to the bank overlay for the NAB portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Dear Eftsure customers, We are currently investigating an issue affecting the acceptance of onboarding invitations. Customers may encounter the following error message: "An unexpected error occurred while onboarding. Please try again later." Our engineering team is actively working to identify the root cause and restore full functionality as quickly as possible. Please note that this issue is intermittent and does not affect all customers. We will continue to provide updates as more information becomes available. We apologise for the inconvenience and appreciate your patience and understanding while we work to resolve this issue. Sincerely, The Eftsure Team

Dear Eftsure customers, The earlier issue affecting the acceptance of onboarding invitations on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

We are currently investigating reports of slow performance and request timeouts affecting some customers. Our team is actively looking into the issue.

We have identified elevated database session counts on our primary database as the cause of degraded performance. Customers on larger plans or with higher transaction volumes may be experiencing slow load times and intermittent timeouts. Our engineering team is working on a resolution.

We have applied mitigations to reduce database session load and are monitoring for stability. Some customers may still experience intermittent slowness while conditions normalise. We will provide a further update within 30 minutes.

This incident has been resolved.

Dear Eftsure customers, We are currently experiencing a technical issue with the 'Payment Review' section on the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

Dear Eftsure customers, The earlier technical issue with the 'Payment Review' section on the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team

Dear Eftsure customers, We would like to inform you that the bank overlay is currently unresponsive on the ANZ Transactive bank page, likely due to recent changes on their website. Our engineering team will commence work to ensure that our bank overlay functions correctly with the updated pages. As a workaround, your AP team can export a PDF report and send it through to the approvers to proceed with payments. We will keep you informed of our progress and provide updates as they become available. We apologise for any inconvenience this may cause and appreciate your understanding and patience. Sincerely, The Eftsure Team

The issue has been identified and a fix is being implemented.

Dear Eftsure customers, The issue affecting the bank overlay for ANZ has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team