Eftsure incident

System outage

Major Resolved View vendor source →

Eftsure experienced a major incident on September 11, 2025 affecting Supplier Portal/ Forms and Supplier Mailout and 1 more component, lasting 3h 21m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2025, 02:47 AM UTC
Resolved
Sep 11, 2025, 06:09 AM UTC
Duration
3h 21m
Detected by Pingoru
Sep 11, 2025, 02:47 AM UTC

Affected components

Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSandboxSupplier OnboardingSupplier ManagementPayments ReviewReports

Update timeline

  1. investigating Sep 11, 2025, 02:47 AM UTC

    We are currently investigating this issue.

  2. identified Sep 11, 2025, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Sep 11, 2025, 04:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 11, 2025, 06:09 AM UTC

    This incident has been resolved.