Eftsure incident
Bank Overlay partial outage: Westpac Corporate changed web pages
Eftsure experienced a major incident on November 19, 2025 affecting Bank Overlay, lasting 22h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2025, 01:29 AM UTC
Dear Eftsure customers, Due to recent updates made to Westpac Corporate’s web pages, our Eftsure bank overlay is currently experiencing technical difficulties specific to that bank. Our engineering team is actively working to restore full functionality as quickly as possible. We will keep you informed once a fix has been deployed. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team
- resolved Nov 19, 2025, 11:58 PM UTC
Dear Eftsure customers, The issue affecting the bank overlay for the Westpac Corporate Bank has been fully resolved. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team