Eftsure incident

We are currently experiencing a server accessibility technical issue.

Critical Resolved View vendor source →

Eftsure experienced a critical incident on November 10, 2025 affecting Supplier Portal/ Forms and Supplier Mailout and 1 more component, lasting 2h 1m. The incident has been resolved; the full update timeline is below.

Started
Nov 10, 2025, 04:29 AM UTC
Resolved
Nov 10, 2025, 06:30 AM UTC
Duration
2h 1m
Detected by Pingoru
Nov 10, 2025, 04:29 AM UTC

Affected components

Supplier Portal/ FormsSupplier MailoutBank OverlayAPIsDashboardSupplier OnboardingSupplier ManagementPayments ReviewReportsDocument Library

Update timeline

  1. investigating Nov 10, 2025, 04:29 AM UTC

    Dear Eftsure customers, We are currently experiencing a significant outage affecting the customer portal. Our engineering team is actively investigating the root cause and working to restore full functionality as quickly as possible. We will keep you informed as we make progress and provide updates as they become available. We apologise for the inconvenience and appreciate your patience. Sincerely, The Eftsure Team

  2. investigating Nov 10, 2025, 04:30 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 10, 2025, 04:42 AM UTC

    Dear Eftsure customers, Our engineering team has identified the root cause and is currently deploying a fix. We’re working to restore full functionality as soon as possible and will continue to keep you informed as we make progress.

  4. monitoring Nov 10, 2025, 06:12 AM UTC

    Dear Eftsure customers, We’ve deployed a fix for the earlier issue affecting the customer portal, and the service is now back online. Our team is actively monitoring system performance to ensure everything remains stable. Thank you for your patience while we resolved the issue. If you continue to experience any problems, please don’t hesitate to contact our support team. Sincerely, The Eftsure Team

  5. resolved Nov 10, 2025, 06:30 AM UTC

    Dear Eftsure customers, The earlier issue affecting the customer portal has been fully resolved. Our monitoring confirms that all systems are stable and functioning as expected. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team