Eftsure incident

Technical Issue with our Contact Centre (Inbound Calls)

Minor Resolved View vendor source →

Eftsure experienced a minor incident on October 20, 2025, lasting 3h 12m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:35 PM UTC
Resolved
Oct 21, 2025, 02:47 AM UTC
Duration
3h 12m
Detected by Pingoru
Oct 20, 2025, 11:35 PM UTC

Update timeline

  1. investigating Oct 20, 2025, 11:35 PM UTC

    Dear Eftsure customers, We are currently experiencing a technical issue with our Contact Centre and are unable to receive inbound calls at this time. Our team is actively working with our service provider to resolve the issue as quickly as possible. In the meantime, please don’t hesitate to contact us via email at [email protected] for any assistance, we’ll be more than happy to help. Sincerely, The Eftsure Team

  2. resolved Oct 21, 2025, 02:47 AM UTC

    Dear Eftsure customers, The earlier issue affecting our Contact Centre has been fully resolved. You are now able to place a call to us and we should be receiving it suncessfully. We appreciate your patience and understanding throughout the process. If you have any further questions or notice anything unusual, please don’t hesitate to reach out to our support team. Thank you for bearing with us. Sincerely, The Eftsure Team