EBSCO had 48 outages in the last 2 years totaling 1780h 56m of downtime — averaging 2 incidents per month.
There were 48 EBSCO outages since June 27, 2024 totaling 1780h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.
We have received reports that multiple interfaces are currently unavailable. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We have identified the issues impacting services deployed fixes. Our engineering teams are currently monitoring and we will update this page when more information is available.
The issues are now resolved for all services. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with eBooks returning - "Error occurred please try again later" messages. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with eBooks returning - "Error occurred please try again later" messages is now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with **eBooks***, specifically, **users receiving an error when attempting to access full text for some titles**. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issue has been identified and a fix is being implemented.
The issues customers reported with **eBooks** are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
GOBI is currently unavailable. We are urgently working to restore access. We apologize for this interruption.
GOBI is now available, and we are monitoring to ensure continued availability. Thank you for your patience!
This incident has been resolved. Thank you for your patience.
We have received reports of an issue with eBook downloads, specifically, downloading full, Adobe-DRM-protected EBSCO eBooks. This issue is due to Adobe-driven 3rd party maintenance. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with eBook downloads, specifically, downloading full, Adobe-DRM-protected EBSCO eBooks are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with Full Text Finder Resolver, specifically, customers are getting an upstream request timeout error. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with Full Text Finder upstream request timeouts are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of issues with EBSCOhost and EBSCO Discovery Service, specifically, personalization features, functionality, and resource linking. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with EBSCOhost and EBSCO Discovery Service are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with Flipster. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues reported with Flipster are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with PDFs not displaying on EBSCOHOST. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issue customers reported with **PDFs not displaying on EBSCOHOST** is now resolved. If you continue to experience an issue, please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with Stacks. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with Stacks are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with retrieval of Full Text Articles. This is an intermittent issue. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
The issues customers reported with retrieval of Full Text Articles are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We are currently experiencing a delay in changes made in Holdings Management or the EHoldings App in FOLIO being reflected in a timely fashion. This will result in selections/deselections made not appearing in Holdings and Link Management, the EHoldings App in FOLIO, Publication Finder and the Full Text Finder Link Resolver. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
The issue has been identified and a fix is being implemented.
We are continuing to work on a fix for this issue.
The issues customers reported with Holdings Management are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with accessing eBooks. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
Our engineering teams continue to investigate reports of an issue with accessing eBooks and we will update this page when more information is available.
Our Technology teams are currently working to resolve this issue for all customers, and in parallel we are incrementally restoring access to titles that were missing from the eBook Collection database. This process is underway and we expect most customers' access will be restored within the next 12-24 hours. We will provide further updates via EBSCO Status https://status.ebsco.com when all access has been restored. We apologize for the inconvenience.
This incident has been resolved.
We have received reports that the ability to personalize the EBSCO search experience is currently down. For users/institutions requiring forced personalization, resources may be inaccessible at this time. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
Our engineering teams have identified the issue impacting personalization and are monitoring a resolution. Services should be returning to normal at this time. We will update this page when more information is available.
The issues impacting personalization are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with accessing EBSCO eBooks full text. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
The issues customers reported with **eBooks** are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file. viewer.ebscohost.com
The issue users reported of receiving an error message when accessing the EBSCO eBook Viewer through EZproxy are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of latency / slowness with Bibliograph. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The latency / slowness reported with Bibliograph are now resolved. Users may experience occasional slow performance while we implement and validate our fixes. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with EBSCOhost Research Databases, EBSCO Discovery Service, Publication Finder, Full Text Finder, NoveList, Mosaic. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
The issues customers reported with EBSCOhost Research Databases, EBSCO Discovery Service, Publication Finder, Full Text Finder, NoveList, Mosaic are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of an issue with ***EBSCOhost Research Databases, EBSCO Discovery Service, EBSCO Experience Manager, and Publication Finder***. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
We are continuing to investigate this issue.
The issues customers reported with EBSCOhost Research Databases, EBSCO Discovery Service, EBSCO Experience Manager, and Publication Finder are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.
We have received reports of https://www.ebsco.com/ returning a Temporarily Unavailable message. EBSCO Research services as well as EBSCO Connect remain available at this time. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
In addition to reports of https://www.ebsco.com/ returning a Temporarily Unavailable message we have received reports of impact to FOLIO-related functionality. We believe this to be related to issues with our Global Public Cloud Provider, which are ongoing. EBSCO Research services as well as EBSCO Connect remain available at this time. Our engineering teams continue to investigate the issue and we will update this page when more information is available.
We are continuing to work on known reports related issues our Global Public Cloud Provider is experiencing. In addition to previously reported items we have identified the following: As a result of the issues with our Global Public Cloud Provider, EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto on Monday, October 20th and Tuesday, October 21st may be delayed in fulfillment through to EBSCOhost. We apologize for any inconvenience this poses. Please continue to visit EBSCO Status for updates.
While our engineering teams are continuing to monitor, at this time all issues impacting the availability of ebsco.com and connectivity with FOLIO applications are resolved. If you experience any issues other than eBook fulfillment timing (see below), please contact EBSCO Customer Support. EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto on Monday, October 20th and Tuesday, October 21st may be delayed in fulfillment through to EBSCOhost. We apologize for any inconvenience this poses. Please continue to visit EBSCO Status for updates.
EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto on Monday, October 20th and Tuesday, October 21st may be delayed in fulfillment through to EBSCOhost. We apologize for any inconvenience this poses. Please continue to visit EBSCO Status for updates.
We are continuing to monitor for any further issues.
EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto should now be up to date and fulfillment of these orders should be operating as normal. Thank you for your patience.
We are currently investigating this issue.
This incident has been resolved.
Please be advised that our Rush Service for print book acquisitions is currently unavailable. We anticipate resuming the service in the near future and will provide an update once it has been reinstated. -The GOBI Team
RUSH Ordering has been restored for GOBI US customers.
Our Engineering teams are aware of the issue of links reverting to the previous user interface. They are actively investigating.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
GOBI's Basic Search functionality is currently unavailable. We are actively working to resolve the issue. Standard Search (search menu) is available at this time. We apologize for the inconvenience. -The GOBI Team
As we investigate further we are seeing errors, slowness and/or unresponsiveness during GOBI log in and various search functions. We continue to actively investigate and expect to have a resolution soon. -The GOBI Team
GOBI will be unavailable for maintenance starting at approximately 12:35 p.m. EST. We expect this outage to last approximately 30 minutes.
GOBI will remain unavailable for some time while we investigate this issue. Updates will continue to be shared here. Thank you for your patience!
This incident has now been resolved. Thank you for your patience!