EBSCO incident

Service Issue Reported – Adobe DRM Full eBook Downloads Error

Minor Resolved View vendor source →

EBSCO experienced a minor incident on April 8, 2026 affecting EBSCO eBooks, lasting 23h 21m. The incident has been resolved; the full update timeline is below.

Started
Apr 08, 2026, 01:12 PM UTC
Resolved
Apr 09, 2026, 12:34 PM UTC
Duration
23h 21m
Detected by Pingoru
Apr 08, 2026, 01:12 PM UTC

Affected components

EBSCO eBooks

Update timeline

  1. investigating Apr 08, 2026, 01:12 PM UTC

    We have received reports of an issue with eBook downloads, specifically, downloading full, Adobe-DRM-protected EBSCO eBooks. This issue is due to Adobe-driven 3rd party maintenance. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

  2. resolved Apr 09, 2026, 12:34 PM UTC

    The issues customers reported with eBook downloads, specifically, downloading full, Adobe-DRM-protected EBSCO eBooks are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.