EBSCO incident

Service Issue Reported – Personalization Services are down

Major Resolved View vendor source →

EBSCO experienced a major incident on December 19, 2025 affecting DynaMed Decisions and DynaMed and 1 more component, lasting 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 19, 2025, 07:27 PM UTC
Resolved
Dec 19, 2025, 07:41 PM UTC
Duration
14m
Detected by Pingoru
Dec 19, 2025, 07:27 PM UTC

Affected components

DynaMed DecisionsDynaMedDynaMedexDynamic HealthEBSCOhost Research DatabasesEBSCO Discovery ServiceExploraFlipsterFOLIOFull Text Finder Resolver

Update timeline

  1. investigating Dec 19, 2025, 07:27 PM UTC

    We have received reports that the ability to personalize the EBSCO search experience is currently down. For users/institutions requiring forced personalization, resources may be inaccessible at this time. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

  2. monitoring Dec 19, 2025, 07:33 PM UTC

    Our engineering teams have identified the issue impacting personalization and are monitoring a resolution. Services should be returning to normal at this time. We will update this page when more information is available.

  3. resolved Dec 19, 2025, 07:41 PM UTC

    The issues impacting personalization are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.