EBSCO incident

Service Issue Reported – Full Text Finder Resolver-Timeout Error

EBSCO experienced a notice incident on March 27, 2026 affecting Full Text Finder Resolver, lasting 22m. The incident has been resolved; the full update timeline is below.

Started: Mar 27, 2026, 02:05 PM UTC
Resolved: Mar 27, 2026, 02:27 PM UTC
Duration: 22m
Detected by Pingoru: Mar 27, 2026, 02:05 PM UTC

Affected components

Full Text Finder Resolver

Update timeline

investigating Mar 27, 2026, 02:05 PM UTC

We have received reports of an issue with Full Text Finder Resolver, specifically, customers are getting an upstream request timeout error. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
resolved Mar 27, 2026, 02:27 PM UTC

The issues customers reported with Full Text Finder upstream request timeouts are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.