EBSCO incident
Service Issue Reported – Intermittent eBook Access Issues
EBSCO experienced a minor incident on January 12, 2026 affecting EBSCO eBooks, lasting 4d 9h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 12, 2026, 03:07 PM UTC
We have received reports of an issue with accessing eBooks. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
- investigating Jan 15, 2026, 02:10 PM UTC
Our engineering teams continue to investigate reports of an issue with accessing eBooks and we will update this page when more information is available.
- identified Jan 15, 2026, 07:11 PM UTC
Our Technology teams are currently working to resolve this issue for all customers, and in parallel we are incrementally restoring access to titles that were missing from the eBook Collection database. This process is underway and we expect most customers' access will be restored within the next 12-24 hours. We will provide further updates via EBSCO Status https://status.ebsco.com when all access has been restored. We apologize for the inconvenience.
- resolved Jan 17, 2026, 01:06 AM UTC
This incident has been resolved.