EBSCO incident

Service Issue Reported – Error When Accessing eBooks via EZProxy

Major Resolved View vendor source →

EBSCO experienced a major incident on November 21, 2025 affecting EBSCO eBooks, lasting 1h 15m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 04:31 PM UTC
Resolved
Nov 21, 2025, 05:47 PM UTC
Duration
1h 15m
Detected by Pingoru
Nov 21, 2025, 04:31 PM UTC

Affected components

EBSCO eBooks

Update timeline

  1. investigating Nov 21, 2025, 04:31 PM UTC

    We have received reports of users receiving an error message when accessing the EBSCO eBook Viewer through EZProxy. Our engineering teams have identified the issue and are working to implement a resolution. In the meantime, to temporarily resolve this issue, the following stanza can be added to the Never Proxy section of the EZProxy Configuration file. viewer.ebscohost.com

  2. resolved Nov 21, 2025, 05:47 PM UTC

    The issue users reported of receiving an error message when accessing the EBSCO eBook Viewer through EZproxy are now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.