EBSCO incident
Service Issue Resolved/Monitoring – EBSCO eBook fulfillment may be delayed
EBSCO experienced a minor incident on October 20, 2025 affecting EBSCO eBooks and EBSCOhost Collection Manager and 1 more component, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:47 PM UTC
We have received reports of https://www.ebsco.com/ returning a Temporarily Unavailable message. EBSCO Research services as well as EBSCO Connect remain available at this time. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
- identified Oct 20, 2025, 04:04 PM UTC
In addition to reports of https://www.ebsco.com/ returning a Temporarily Unavailable message we have received reports of impact to FOLIO-related functionality. We believe this to be related to issues with our Global Public Cloud Provider, which are ongoing. EBSCO Research services as well as EBSCO Connect remain available at this time. Our engineering teams continue to investigate the issue and we will update this page when more information is available.
- identified Oct 20, 2025, 06:54 PM UTC
We are continuing to work on known reports related issues our Global Public Cloud Provider is experiencing. In addition to previously reported items we have identified the following: As a result of the issues with our Global Public Cloud Provider, EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto on Monday, October 20th and Tuesday, October 21st may be delayed in fulfillment through to EBSCOhost. We apologize for any inconvenience this poses. Please continue to visit EBSCO Status for updates.
- monitoring Oct 20, 2025, 09:51 PM UTC
While our engineering teams are continuing to monitor, at this time all issues impacting the availability of ebsco.com and connectivity with FOLIO applications are resolved. If you experience any issues other than eBook fulfillment timing (see below), please contact EBSCO Customer Support. EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto on Monday, October 20th and Tuesday, October 21st may be delayed in fulfillment through to EBSCOhost. We apologize for any inconvenience this poses. Please continue to visit EBSCO Status for updates.
- monitoring Oct 21, 2025, 03:02 PM UTC
EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto on Monday, October 20th and Tuesday, October 21st may be delayed in fulfillment through to EBSCOhost. We apologize for any inconvenience this poses. Please continue to visit EBSCO Status for updates.
- monitoring Oct 21, 2025, 03:07 PM UTC
We are continuing to monitor for any further issues.
- resolved Oct 21, 2025, 05:43 PM UTC
EBSCO eBook orders placed in GOBI, Mosaic, EBSCOhost Collection Manager (ECM), OASIS, or Rialto should now be up to date and fulfillment of these orders should be operating as normal. Thank you for your patience.