EBSCO incident

eBooks returning - "Error occurred please try again later" messages

Major Resolved View vendor source →

EBSCO experienced a major incident on May 12, 2026 affecting EBSCO eBooks, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 03:38 PM UTC
Resolved
May 12, 2026, 04:04 PM UTC
Duration
25m
Detected by Pingoru
May 12, 2026, 03:38 PM UTC

Affected components

EBSCO eBooks

Update timeline

  1. investigating May 12, 2026, 03:38 PM UTC

    We have received reports of an issue with eBooks returning - "Error occurred please try again later" messages. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

  2. resolved May 12, 2026, 04:04 PM UTC

    The issues customers reported with eBooks returning - "Error occurred please try again later" messages is now resolved. If you continue to experience an issue please contact Customer Support. We apologize for the inconvenience.