Dovetail had 33 outages in the last 2 years totaling 284h 43m of downtime — averaging 1.4 incidents per month.
There were 33 Dovetail outages since October 8, 2025 totaling 284h 43m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are investigating reports that Chat and Agents are losing memory and stalling in some cases.
We have identified the root cause and we are rolling out a fix for this issue.
The fix has been verified and the incident is now resolved.
We're aware that some users are unable to connect or reconnect the Zapier integration, seeing an OAuth or authorization error. Our team is investigating and will post updates here as we learn more. This is impacting all customers using Zapier and Dovetail. If you're affected, no action is needed on your end right now — we'll update this page once we have a fix or workaround. We apologize for any inconvenience.
We've identified the root cause of the Zapier OAuth connection errors and are now working on a fix. We'll continue to post updates here as we make progress.
We implemented a fix and are currently monitoring the result.
We've rolled back the change that caused the Zapier OAuth connection errors. If you were affected, please try the following steps: 1\. Do a hard refresh of your browser (or log out of Zapier and log back in). 2\. Try connecting your Zapier integration again. This should now work as expected. If you're still running into issues after these steps, please email [[email protected]](mailto:[email protected]) with a screen recording of the issue (with your browser console log open) so we can continue investigating.
Following an update in Notion's MCP server, we have identified an issue causing chat and agents that use Notion MCP to fail. If you are encountering issues, please try disabling the Notion MCP connector while we resolve the issue. Thank you!
We have not observed any further errors related to the Notion MCP connector and are continuing to monitor closely. Chat and agents using Notion MCP should now be functioning normally.
We have seen no further errors with the Notion MCP connector. This incident has been resolved.
We have identified higher than usual failure rates of citations appearing in Chat and Agent outputs. We are currently working on a fix. Thank you for your patience.
This incident has been resolved. Citations should work as expected now. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected])
We have identified that citation failure rates in Chat and Agent outputs have risen again. We are actively investigating this issue. Thank you for your patience.
We're investigating an issue where some customers have reported that citations are no longer showing in some responses created by agents.
This incident has been resolved.
We are currently investigating this incident.
The root cause is identified and rolling out fix now.
We implemented a fix and are currently monitoring the result.
This incident has been resolved.
We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.** As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information.
We implemented a fix and are currently monitoring the result.
This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected]).
Type: Incident Duration: 1 hour and 12 minutes Affected Components: Projects Jun 30, 01:58:36 GMT+0 - Investigating - We are currently investigating an issue where transcription is not working for customers using AWS as their transcription provider. If you are a workspace admin, you can check what transcription provider you're using by going to Workspace **(⋯) More → Settings → Transcription.** As a workaround, we recommend changing your transcription provider to **'Assembly AI'**. We'll provide an update as soon as we have more information. Jun 30, 02:29:12 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 30, 03:10:07 GMT+0 - Resolved - This incident has been resolved. For any failed transcripts, please click "Retry" to re-generate the transcript. If you continue to run into any issues, please reach out to us at [[email protected]](mailto:[email protected]).
We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts.
We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational.
Chat is currently unavailable for AU region workspaces. We've identified the cause and are working on a fix — we'll share updates here as we have them.
This incident has been resolved. If you have an AU hosted workspace, we recommend performing a hard refresh of your browser before trying Chat again. If you continue to experience any issues, please reach out to us at [[email protected]](mailto:[email protected]).
Some users are occasionally seeing errors when attempting to access pages in Dovetail or when sending requests to the Dovetail API. We are currently investigating this issue.
We've implemented a fix and and are no longer seeing errors.
Type: Incident Duration: 1 hour and 40 minutes Affected Components: Marketing website May 10, 07:25:00 GMT+0 - Monitoring - We have identified an issue with our service provider at 8:09 UTC and they have implemented a fix. continues to experience intermittent 504s / 500s. You may see the message "ERROR: Failed to contact the origin". We are working with the service provider to keep this incident updated, and we will send another update once the issue is fully resolved. May 10, 08:56:58 GMT+0 - Monitoring - The service provider has implemented a fix, and we can see that the website is no longer experiencing issues. We are continuing to monitor the situation and will provide another update at 9:15 UTC. May 10, 09:05:21 GMT+0 - Resolved - This incident has been resolved and our service provider is no longer experiencing any issues.
Type: Incident Duration: 4 hours Affected Components: Projects Mar 19, 03:02:57 GMT+0 - Investigating - We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role. Mar 19, 07:03:11 GMT+0 - Resolved - This incident has been resolved. If you continue to run into this issue, please reach out to [[email protected]](mailto:[email protected]) so that we can have a look. Thanks for your patience.
Type: Incident Duration: 2 hours and 57 minutes Affected Components: Magic features Mar 9, 01:55:54 GMT+0 - Investigating - We are investigating an issue with AI docs **(beta)** and it is currently unavailable across all regions. As a workaround, users can generate a doc from chat. Mar 9, 04:52:25 GMT+0 - Resolved - This issue has been resolved. Please refresh your page and try generating an AI doc again. Thank you for your patience!
Type: Incident Duration: 56 minutes Affected Components: Magic features Mar 2, 04:36:47 GMT+0 - Identified - Contextual chat is currently down for workspaces with AI processing regions set to 'Australia'. Our team is currently working on a fix for this issue. Thank you for your patience with us. Mar 2, 05:33:16 GMT+0 - Resolved - We have released a fix for this issue. Contextual Chat is now fully operational for all AU hosted workspaces. We appreciate your patience while we resolved this. If you continue to experience any issues, please contact our team at [**[email protected]**](mailto:[email protected]) so we can look into this again.
Type: Incident Duration: 42 minutes Affected Components: Ask Dovetail Feb 26, 23:23:33 GMT+0 - Identified - We’re currently investigating an issue affecting Ask Dovetail in Slack and Teams for customers who currently have multiple Slack or Teams connections set up to a single workspace. As a workaround, disconnect all existing connections and reconnect a single connection to Slack or Teams. Feb 27, 00:05:06 GMT+0 - Resolved - We've diagnosed the issue and confirmed that the incident has not impacted any customer workspaces. Please reach out to [[email protected]](mailto:[email protected]) if you are finding any Ask Dovetail related issues in your workspace.
Type: Incident Duration: 3 hours and 22 minutes Affected Components: Projects Dec 3, 20:30:22 GMT+0 - Investigating - We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience! Dec 3, 23:47:39 GMT+0 - Identified - We have found the root cause and are working on a fix. We appreciate your patience! Dec 3, 23:52:39 GMT+0 - Resolved - This incident has been resolved. If you continue to run into any issues, please reach out to us at [email protected].
Type: Incident Duration: 1 hour and 57 minutes Affected Components: Magic features Nov 18, 03:22:26 GMT+0 - Investigating - We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects. Nov 18, 03:51:25 GMT+0 - Identified - We've identified the root cause for this issue, and we are currently testing a fix. Nov 18, 05:09:39 GMT+0 - Monitoring - We have released the fix and are now monitoring the result. Nov 18, 05:19:21 GMT+0 - Resolved - We have released the fix and confirmed that functionality is now restored.