Dovetail experienced a minor incident on September 15, 2025, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 15, 2025, 08:00 PM UTC
Type: Incident Duration: 6 days, 7 hours and 23 minutes Affected Components: Authentication, , Dovetail web application → Sep 15, 20:00:00 GMT+0 - Investigating - We are currently investigating an issue where some users may experience issues with staying logged in. As a temporary workaround, please try clearing your browser cache or using an incognito/private window. A permanent fix is in progress, and we will provide updates as soon as it’s resolved. Sep 16, 21:19:00 GMT+0 - Identified - We have identified the cause and are working on a fix. Sep 17, 07:52:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 16, 22:22:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Sep 17, 04:00:00 GMT+0 - Identified - We are continuing to work on a fix for this incident. Sep 21, 23:04:00 GMT+0 - Monitoring - The permanent fix requires users to clear their cache via hard refreshing. Using a different browser or incognito/private window is a workaround, but the existing browser/session will remain affected until the cache is cleared. Sep 22, 03:23:00 GMT+0 - Resolved - This incident has been resolved.