Free plan users unable to upgrade to a paid plan

Update timeline

1. resolved Sep 19, 2025, 03:00 PM UTC

   Type: Incident Duration: 1 hour and 38 minutes Affected Components: Billing & payments Sep 19, 16:05:57 GMT+0 - Identified - We’ve identified the issue blocking Free plan users from upgrading to a paid plan. A fix is being rolled out, and we’ll share an update once it’s fully deployed. Sep 19, 15:00:00 GMT+0 - Investigating - We’ve identified an issue where users on our Free plan are currently unable to upgrade directly in-product. Our team is actively investigating the cause. Workaround: If you’d like to upgrade in the meantime, please reach out to our Support team, who can assist you with subscribing. We’ll provide updates here as soon as more information is available. Sep 19, 16:38:18 GMT+0 - Resolved - The issue that prevented Free plan users from upgrading to a paid plan has now been resolved. All upgrade flows are working as expected. Users may need to refresh their screen for the fix to take effect. Thank you for your patience while we worked on this.