Dovetail incident

Speaker labels temporarily unavailable in Chat and Agents

Major Resolved View vendor source →

Dovetail experienced a major incident on June 25, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 25, 2026, 03:31 AM UTC
Resolved
Jun 25, 2026, 03:31 AM UTC
Duration
—
Detected by Pingoru
Jun 25, 2026, 03:31 AM UTC

Update timeline

  1. resolved Jun 25, 2026, 03:31 AM UTC

    Type: Incident Duration: 1 day and 2 hours Affected Components: Chat Jun 26, 05:31:13 GMT+0 - Resolved - We've now resolved the issue with speaker labelling in Chat and Agents. We've fully restored this functionality and Chat and Agents are now fully operational. Jun 25, 03:31:34 GMT+0 - Identified - We're aware of an issue affecting speaker labels in Chat and Agents. We've temporarily disabled this feature while we work on a fix. During this time, Chat and Agents will not be able to answer questions about speaker information in transcripts.