Dovetail experienced a minor incident on December 9, 2025, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 09, 2025, 02:00 PM UTC
Some users are currently unable to click and open data or insights within Dovetail. Clicking items directly in the UI doesn’t respond. **Workaround:** If available, users can still access content by opening the direct URL associated with the data. **Status:** Our team is currently investigating the issue. We’ll share updates here as we learn more..
- investigating Dec 09, 2025, 03:31 PM UTC
This issue currently affects only Board and Grid views. As a workaround, you can switch to a different data or insight view to access your content. We're still actively investigating. .
- identified Dec 09, 2025, 04:58 PM UTC
We have identified the issue, and the fix is on the way. We’ll provide another update as soon as it’s resolved..
- resolved Dec 09, 2025, 05:20 PM UTC
The issue has been resolved. To see the changes, you may need to hard refresh your browser. Thank you for your patience!.