Dovetail experienced a minor incident on December 3, 2025, lasting 3h 22m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Dec 03, 2025, 08:30 PM UTC
We’re currently investigating an issue where videos uploaded to Dovetail remain in a **“Processing, come back soon”** state. While transcripts and suggested highlights are completing normally, the video itself is unavailable. Our team is actively looking into this, and we’ll share an update as soon as we have more information. Thank you for your patience!.
- identified Dec 03, 2025, 11:47 PM UTC
We have found the root cause and are working on a fix. We appreciate your patience!.
- resolved Dec 03, 2025, 11:52 PM UTC
This incident has been resolved. If you continue to run into any issues, please reach out to us at [email protected]. .