Dovetail incident

Degraded responses from chat and agents

Minor Resolved View vendor source →

Dovetail experienced a minor incident on November 18, 2025, lasting 1h 56m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 03:22 AM UTC
Resolved
Nov 18, 2025, 05:19 AM UTC
Duration
1h 56m
Detected by Pingoru
Nov 18, 2025, 03:22 AM UTC

Update timeline

  1. investigating Nov 18, 2025, 03:22 AM UTC

    We are currently investigating an issue where chat and agents are unable to search for some data, including any data related to projects..

  2. identified Nov 18, 2025, 03:51 AM UTC

    We've identified the root cause for this issue, and we are currently testing a fix..

  3. monitoring Nov 18, 2025, 05:09 AM UTC

    We have released the fix and are now monitoring the result..

  4. resolved Nov 18, 2025, 05:19 AM UTC

    We have released the fix and confirmed that functionality is now restored..