Dovetail incident

Playback issues with redacted videos

Minor Resolved View vendor source →

Dovetail experienced a minor incident on March 19, 2026, lasting 4h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 03:02 AM UTC
Resolved
Mar 19, 2026, 07:03 AM UTC
Duration
4h
Detected by Pingoru
Mar 19, 2026, 03:02 AM UTC

Update timeline

  1. investigating Mar 19, 2026, 03:02 AM UTC

    We are currently investigating an incident that is impacting playback for redacted videos. Please note that this incident is only impacting users with **Viewer** role..

  2. resolved Mar 19, 2026, 07:03 AM UTC

    This incident has been resolved. If you continue to run into this issue, please reach out to [[email protected]](mailto:[email protected]) so that we can have a look. Thanks for your patience..