Dovetail incident

Highlight exports and Magic features are failing

Minor Resolved View vendor source →

Dovetail experienced a minor incident on November 21, 2025, lasting 2h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 21, 2025, 03:30 PM UTC
Resolved
Nov 21, 2025, 06:02 PM UTC
Duration
2h 32m
Detected by Pingoru
Nov 21, 2025, 03:30 PM UTC

Update timeline

  1. investigating Nov 21, 2025, 03:30 PM UTC

    We’re currently investigating an issue where highlight exports fail to download. When attempting an export, users see the “Preparing download” toast briefly, but no follow-up toast appears, and no file is added to the browser’s download history. You can access your downloaded highlight by navigating to **Notifications**, where you’ll see “Your highlight is ready” along with a “Download” option. Please note: If you open Notifications and then close it, you won’t be able to reopen it unless a new notification comes in..

  2. investigating Nov 21, 2025, 04:23 PM UTC

    We’re also seeing failures with the **Suggest Highlights** feature. Attempting to generate suggested highlights results in an **“Unexpected error occurred”** toast. Other Magic features may also be unavailable. **Workaround:** In _some_ cases, the highlights or actions appear after refreshing the browser..

  3. resolved Nov 21, 2025, 06:02 PM UTC

    The issues affecting **highlight exports** and Magic features have been resolved. Users should now be able to download highlights and generate suggested highlights as expected. If you experienced problems during the incident: * Refresh your browser. * If your actions (exports or suggested highlights, etc) did not save, please try again. We apologize for the disruption and appreciate your patience while we resolved this issue..