DonorPerfect experienced a notice incident on August 13, 2025, lasting 2h 21m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 13, 2025, 06:58 PM UTC
We are currently investigating an issue that is preventing connection to our phone support team. We are working hard to identify and resolve the issue, and we will keep you updated on the progress. The best way to reach our support team at this time is through Chat Support in the Help Menu of DonorPerfect (look for the question mark in the upper right corner).
- monitoring Aug 13, 2025, 07:10 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 13, 2025, 09:19 PM UTC
This incident has been resolved.