DonorPerfect experienced a minor incident on July 13, 2026 affecting DonorPerfect, lasting 20h 13m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 13, 2026, 07:23 PM UTC
We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance. For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times. We apologize for the inconvenience and will provide updates here as more information becomes available
- identified Jul 13, 2026, 09:43 PM UTC
We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected. We apologize for the inconvenience and will continue to provide updates on this status page as they become available.
- monitoring Jul 14, 2026, 02:25 PM UTC
A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved.
- resolved Jul 14, 2026, 03:36 PM UTC
After monitoring the fix, we have confirmed that export requests are processing within normal timeframes. Thank you for your patience and understanding while we worked to address this issue.