Is DonorPerfect down?

We are currently investigating an issue impacting access to DonorPerfect. Some users may experience errors when attempting to load or log in to DonorPerfect. Our team is actively investigating the issue and working to restore access as quickly as possible. We apologize for the inconvenience and appreciate your patience. We will provide updates as more information becomes available.

We have identified that the issue impacting access to DonorPerfect is related to one of our third-party vendors. Our vendor has reported connectivity problems affecting customers whose network traffic passes through certain external firewalls following a recent firmware update. Our team is working closely with the vendor as they investigate and work toward a resolution. We apologize for the inconvenience and appreciate your patience. We will provide additional updates as they become available.

Our third-party vendor has implemented a fix to resolve the connectivity issues affecting access to DonorPerfect. The vendor is actively monitoring the results to confirm the issue is resolved and that connectivity remains stable. We will continue to monitor the situation and provide additional updates as needed. Thank you for your patience.

This incident has been resolved.

We are currently investigating an issue affecting Dashboards, Easy Reports, and some Financial Reports. When attempting to run these reports, you may encounter a 502 Bad Gateway error. Our team is actively working to resolve this issue. In the meantime, as an alternative, you can still generate reports by navigating to Reports → Export to File. We sincerely apologize for the inconvenience and appreciate your patience as we work toward a resolution. We will continue to provide updates here as more information becomes available.

Our team is continuing work to restore DonorPerfect's reporting features, including Easy Reports, some Financial Reports, Dashboards, SmartAnalytics, Easy Report Builder, and Scheduled Reports. Restoring these services requires additional system work and testing to ensure everything is operating properly. We expect this work to take an extended period and do not yet have an estimated time for restoration. Getting these services up and running is our top priority right now. We know how important these tools are to your daily work and apologize for the disruption. We'll continue sharing updates here as we make progress.

Our team is making good progress toward restoring the affected reporting features. We're continuing to work through the necessary steps to ensure everything is functioning properly before bringing these services back online. We don't have a confirmed restoration time just yet, but we'll continue to share updates as work progresses. We apologize for the continued disruption and appreciate your patience.

Our reporting services have been restored, and the affected reporting features should now be functioning normally. We are actively monitoring the system to ensure everything continues to operate as expected. Thank you for your patience we will keep you updated here.

Our reporting services have been fully restored and are operating as expected. We have completed our monitoring and confirmed that the affected reporting features are functioning as expected. Thank you for your patience and understanding while we worked to resolve this issue.

As part of our ongoing commitment to protecting client data and maintaining the security of our products, we are proactively addressing a recently identified PHP security vulnerability that may affect certain functionality within ReadySetAuction (RSA). Out of an abundance of caution, we are temporarily disabling image uploads and CSV imports in RSA. These are the only two RSA features that use PHP and will be unavailable until we receive and implement the permanent security patch. All other ReadySetAuction functionality will remain available and operational. Protecting our clients' information remains a top priority, and these precautionary measures are being taken to help ensure the continued security of the platform. We understand that these temporary restrictions may cause some inconvenience and appreciate your patience as we work to restore these features safely. We will provide additional updates as our remediation efforts progress and the affected functionality becomes available again.

We are continuing to work on a fix for this issue.

We are continuing to work on a fix for this issue.

We are in the final stages of testing the security patch and are planning to deploy it later today. Thank you for your continued patience and understanding as we work to safely restore all functionality. We will keep you updated here.

We are currently deploying a security patch for ReadySetAuction (RSA). During this process, you may experience intermittent errors or temporary difficulty accessing RSA. We apologize for any inconvenience this may cause and will provide an update here as soon as the deployment is complete.

A fix has been implemented and we are monitoring the results.

This incident has been resolved.

We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

This incident has been resolved.

We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.

This incident has been resolved.