DonorPerfect incident
Intermittent issues with searching in DonorPerfect Community
Resolved after 2 hours 13 minutes, affecting DonorPerfect Community, on September 1, 2026.
Our third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for the inconvenience and appreciate your patience while this issue was addressed.
Affected components
Update timeline
- investigating Sep 01, 2026, 05:55 PM UTC
We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.
- resolved Sep 01, 2026, 08:08 PM UTC
Our third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for the inconvenience and appreciate your patience while this issue was addressed.
Your product runs on more than DonorPerfect
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services