DonorPerfect incident

Intermittent issues with searching in DonorPerfect Community

DonorPerfect experienced a minor incident on September 1, 2026 affecting DonorPerfect Community, lasting 2h 13m. The incident has been resolved; the full update timeline is below.

Started: Sep 01, 2026, 05:55 PM UTC
Resolved: Sep 01, 2026, 08:08 PM UTC
Duration: 2h 13m
Detected by Pingoru: Sep 01, 2026, 05:55 PM UTC

Affected components

DonorPerfect Community

Update timeline

investigating Sep 01, 2026, 05:55 PM UTC

We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.
resolved Sep 01, 2026, 08:08 PM UTC

Our third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for the inconvenience and appreciate your patience while this issue was addressed.