DonorPerfect experienced a minor incident on July 9, 2026 affecting Givecloud, lasting 1h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 12:27 PM UTC
We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.
- monitoring Jul 09, 2026, 01:06 PM UTC
A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.
- resolved Jul 09, 2026, 02:00 PM UTC
This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience.