DonorPerfect incident

Intermittent Errors Loading Drag-N-Drop Forms

Major Resolved View vendor source →

DonorPerfect experienced a major incident on November 26, 2025 affecting New DonorPerfect Online Forms, lasting 13h 42m. The incident has been resolved; the full update timeline is below.

Started
Nov 26, 2025, 01:43 AM UTC
Resolved
Nov 26, 2025, 03:25 PM UTC
Duration
13h 42m
Detected by Pingoru
Nov 26, 2025, 01:43 AM UTC

Affected components

New DonorPerfect Online Forms

Update timeline

  1. investigating Nov 26, 2025, 01:43 AM UTC

    We are currently investigating an intermittent issue affecting Drag-N-Drop Forms. Some users may experience a 502 or 503 error when attempting to load a form. However, Online Forms Classic are not impacted and will continue to load normally. Our team is actively working to identify the cause and put a permanent resolution in place. We will provide updates as more information becomes available.

  2. monitoring Nov 26, 2025, 04:58 AM UTC

    A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.

  3. resolved Nov 26, 2025, 03:25 PM UTC

    We have not seen any ongoing issues after the fix was implemented. Thank you for your patience!