DonorPerfect incident

Intermittent Connection Errors When Submitting Payments

Minor Resolved View vendor source →

DonorPerfect experienced a minor incident on January 23, 2026 affecting DonorPerfect and DonorPerfect Classic Online Forms and 1 more component, lasting 2h 49m. The incident has been resolved; the full update timeline is below.

Started
Jan 23, 2026, 05:10 PM UTC
Resolved
Jan 23, 2026, 07:59 PM UTC
Duration
2h 49m
Detected by Pingoru
Jan 23, 2026, 05:10 PM UTC

Affected components

DonorPerfectDonorPerfect Classic Online FormsNew DonorPerfect Online FormsSafeSave Payments Gateway

Update timeline

  1. investigating Jan 23, 2026, 05:10 PM UTC

    We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

  2. monitoring Jan 23, 2026, 05:21 PM UTC

    We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.

  3. resolved Jan 23, 2026, 07:59 PM UTC

    No further errors were observed and this issue is resolved.