DonorPerfect Outage History

DonorPerfect had 28 outages in the last 2 years totaling 22h 46m of downtime — averaging 1.2 incidents per month.

There were 28 DonorPerfect outages since May 19, 2025 totaling 22h 46m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.donorperfect.com

Major June 12, 2025

Errors Accessing DonorPerfect

Detected by Pingoru: Jun 12, 2025, 09:05 PM UTC
Resolved: Jun 13, 2025, 05:12 PM UTC
Duration: 20h 7m

Affected: DonorPerfect

Timeline · 3 updates

investigating Jun 12, 2025, 09:05 PM UTC

We are currently investigating an issue affecting the ability to login to DonorPerfect without error for some clients. Your Online Forms are continuing to process without interruption. This is a high priority for our development team and they are actively working on trying to resolve it. We apologize for any inconvenience this might be causing you. We will keep you posted with updates here.
monitoring Jun 12, 2025, 11:29 PM UTC

A fix has been implemented and we are monitoring the results. Thank you for your patience while we continue to monitor DonorPerfect performance.
resolved Jun 13, 2025, 05:12 PM UTC

We are confident that the fix we implemented has resolved the performance issues that were previously impacting DonorPerfect. Thank you for your patience and understanding as we worked to address the issue.

Read the full incident report →

Notice May 30, 2025

Performance Slowness

Detected by Pingoru: May 30, 2025, 01:34 PM UTC
Resolved: May 30, 2025, 03:30 PM UTC
Duration: 1h 55m

Affected: DonorPerfect

Timeline · 3 updates

investigating May 30, 2025, 01:34 PM UTC

We are currently investigating some slowness when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!
monitoring May 30, 2025, 02:11 PM UTC

A fix has been implemented and we are monitoring the results
resolved May 30, 2025, 03:30 PM UTC

After monitoring for a time we haven't experienced any additional slowness. Thank you for your patience and understanding!

Read the full incident report →

Notice May 19, 2025

Chat support unavailable from within DonorPerfect

Detected by Pingoru: May 19, 2025, 06:16 PM UTC
Resolved: May 19, 2025, 07:01 PM UTC
Duration: 44m

Affected: DonorPerfect

Timeline · 2 updates

investigating May 19, 2025, 06:16 PM UTC

We are currently experiencing an issue with our in product Chat Support solution for DonorPerfect, we are working hard to resolve the issue. In the mean time you can still access Chat Support through our Community site. Go to (?)Help > Knowledgebase > Click on your user name in the top right corner and select Chat Support > then Chat Now. We appreciate your patience as we work to restore this service.
resolved May 19, 2025, 07:01 PM UTC

In product Chat Support is now functioning as intended. Thank you for your patience!

Read the full incident report →