DonorPerfect Outage History

Started Sep 11, 2026, 03:00 PM UTC· resolved Sep 11, 2026, 05:09 PM UTC

1. investigating Sep 11, 2026, 03:00 PM UTC

   We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

2. resolved Sep 11, 2026, 05:09 PM UTC

   This incident has been resolved.

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Started Sep 09, 2026, 03:35 PM UTC· resolved Sep 09, 2026, 08:21 PM UTC

1. investigating Sep 09, 2026, 03:35 PM UTC

   We are currently investigating reports of errors occurring when searching for records, running reports, and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve this issue as quickly as possible. We will provide updates here as more information becomes available.

2. monitoring Sep 09, 2026, 08:00 PM UTC

   A fix has been applied to address the errors that were appearing. We will continue monitoring the system and provide another update once the issue is fully resolved.

3. resolved Sep 09, 2026, 08:21 PM UTC

   After monitoring the system, we have not observed any additional errors. This issue is now resolved. Thank you for your patience.

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Started Sep 03, 2026, 04:03 PM UTC· resolved Sep 03, 2026, 08:58 PM UTC

1. investigating Sep 03, 2026, 04:03 PM UTC

   We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.

2. investigating Sep 03, 2026, 06:06 PM UTC

   We are continuing to investigate intermittent errors affecting both login and navigation within DonorPerfect. We understand this issue has been impacting users throughout the morning and sincerely apologize for the ongoing inconvenience. Our team is actively working to identify the cause and restore normal functionality as quickly as possible. We will continue to provide updates here as more information becomes available.

3. resolved Sep 03, 2026, 08:58 PM UTC

   This incident has been resolved.

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Started Sep 02, 2026, 02:47 PM UTC· resolved Sep 02, 2026, 05:27 PM UTC

1. investigating Sep 02, 2026, 02:47 PM UTC

   We’re currently investigating reports of errors when searching for records and navigating within DonorPerfect. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. We’ll provide updates here as more information becomes available.

2. monitoring Sep 02, 2026, 03:43 PM UTC

   A fix has been implemented to address the errors appearing while searching for records and navigating DonorPerfect. We will continue monitoring the system and provide another update once the issue is fully resolved.

3. resolved Sep 02, 2026, 05:27 PM UTC

   After monitoring the fix, we have not observed any additional errors with record searches or navigation within DonorPerfect. This issue is now resolved. We appreciate your patience while we worked to address it.

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Started Sep 01, 2026, 05:55 PM UTC· resolved Sep 01, 2026, 08:08 PM UTC

1. investigating Sep 01, 2026, 05:55 PM UTC

   We are currently experiencing intermittent issues with the AI-powered search function in our Knowledgebase. In the meantime, you can continue to access and search Knowledgebase articles directly by navigating to Learn > Knowledgebase from the community landing page. We apologize for the inconvenience and will provide additional updates as more information becomes available.

2. resolved Sep 01, 2026, 08:08 PM UTC

   Our third-party vendor has confirmed that the issue with the AI-powered Knowledgebase search has been resolved. We have also verified that the search bar is available again in DonorPerfect community. We apologize for the inconvenience and appreciate your patience while this issue was addressed.

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Started Aug 18, 2026, 03:35 PM UTC· resolved Aug 18, 2026, 07:03 PM UTC

1. investigating Aug 18, 2026, 03:35 PM UTC

   We are investigating an issue causing slowness in DonorPerfect. We apologize for this inconvenience and we are working hard to resolve the issue as quickly as possible.

2. monitoring Aug 18, 2026, 04:59 PM UTC

   Our Development Team has implemented a fix to address the issue that was causing slowness in DonorPerfect. We are continuing to monitor response times and overall performance and will provide updates here as needed. Thank you for your patience.

3. resolved Aug 18, 2026, 07:03 PM UTC

   After monitoring the fix, we have not observed any further issues with slowness in DonorPerfect. We are confident that the issue has been resolved. Thank you for your patience while we worked hard to correct this issue.

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Started Aug 18, 2026, 02:42 PM UTC· resolved Aug 18, 2026, 03:16 PM UTC

1. investigating Aug 18, 2026, 02:42 PM UTC

   We are currently investigating an error appearing when attempting to log in to DonorPerfect. We are working hard to determine the root cause of this issue and resolve it as fast as possible. We will keep you updated here. Thank you for your patience.

2. investigating Aug 18, 2026, 03:10 PM UTC

   We are continuing to investigate reports of slowness throughout DonorPerfect, as well as extended loading times and spinning when attempting to log in. We apologize for the inconvenience and appreciate your patience as our team works to identify the root cause and resolve the issue as quickly as possible.

3. resolved Aug 18, 2026, 03:16 PM UTC

   This incident has been resolved. Please note that the next time you log in, you will be prompted to enter your MFA code, even if you previously selected the option to remember your device for 10 days. We apologize for the inconvenience and appreciate your patience. Thank you!

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Started Jul 13, 2026, 07:23 PM UTC· resolved Jul 14, 2026, 03:36 PM UTC

1. identified Jul 13, 2026, 07:23 PM UTC

   We are currently experiencing longer-than-normal processing times for report exports. Export requests are being processed successfully, but may take longer than expected to complete due to higher-than-normal demand. Our Development team is actively working to optimize export processing and improve overall performance. For the fastest results, we recommend allowing your current export request to complete. Submitting the same export multiple times will create additional requests and may further increase processing times. We apologize for the inconvenience and will provide updates here as more information becomes available

2. identified Jul 13, 2026, 09:43 PM UTC

   We are continuing to work toward a resolution for the longer-than-normal processing times affecting report exports. Export requests are still being processed successfully, but completion may take longer than expected. We apologize for the inconvenience and will continue to provide updates on this status page as they become available.

3. monitoring Jul 14, 2026, 02:25 PM UTC

   A fix has been implemented to improve export processing. Initial results show export requests are completing within normal processing times. We will continue monitoring to confirm the issue has been fully resolved.

4. resolved Jul 14, 2026, 03:36 PM UTC

   After monitoring the fix, we have confirmed that export requests are processing within normal timeframes. Thank you for your patience and understanding while we worked to address this issue.

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Started Jul 09, 2026, 12:27 PM UTC· resolved Jul 09, 2026, 02:00 PM UTC

1. investigating Jul 09, 2026, 12:27 PM UTC

   We are currently investigating an issue that is causing timeouts when accessing the Givecloud Control Panel and Form Builder. At this time, we do not believe this issue is affecting donation forms or the ability for donors to make contributions. We will provide updates here as more information becomes available. Thank you for your patience.

2. monitoring Jul 09, 2026, 01:06 PM UTC

   A fix has been implemented, and we are now seeing successful Givecloud logins. We will continue to monitor the system to ensure the issue has been fully resolved and will provide any additional updates here. Thank you for your patience.

3. resolved Jul 09, 2026, 02:00 PM UTC

   This issue has been resolved. Access to the Givecloud Control Panel has been restored, and all services are operating normally. Thank you for your patience.

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Started Jun 30, 2026, 07:25 PM UTC· resolved Jun 30, 2026, 08:46 PM UTC

1. investigating Jun 30, 2026, 07:25 PM UTC

   We're currently investigating an issue affecting Dashboards and Easy Reports not loading properly. We apologize for this inconvenience, and we'll keep you updated on our progress here.

2. monitoring Jun 30, 2026, 07:52 PM UTC

   After restarting the reporting services, report run times have returned to normal. We will continue monitoring to ensure everything continues to run as expected.

3. resolved Jun 30, 2026, 08:46 PM UTC

   This incident has been resolved.

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Started May 15, 2026, 02:52 PM UTC· resolved May 15, 2026, 03:37 PM UTC

1. investigating May 15, 2026, 02:52 PM UTC

   We are currently investigating an issue causing unexpectedly long processing times for exports, as well as errors stating: "Max number of queue jobs reached" when using the Export to File feature. Our team is actively working to identify the root cause and restore normal performance. We will provide additional updates as more information becomes available.

2. resolved May 15, 2026, 03:37 PM UTC

   The issue impacting export processing times appears to be resolved. We identified a particularly large export job that required additional time to complete, but we are now seeing the pending export queue clear and processing return to normal. Any completed exports you were waiting for can be accessed under Reports > My Downloads. Also some additional clarification on the error message, "Max number of queue jobs reached," this will appear whenever there is already a pending export for your organization, whether submitted by your user account or another user within your system. Once the pending export completes, additional exports can be queued successfully.

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Started May 06, 2026, 10:18 PM UTC· resolved May 07, 2026, 12:12 AM UTC

1. identified May 06, 2026, 10:18 PM UTC

   Our payment processing vendor is currently experiencing intermittent issues with electronic payment processing. They have identified the root cause and are actively working to implement a fix and restore normal service as quickly as possible. We will continue to provide updates here as they become available.

2. monitoring May 06, 2026, 10:46 PM UTC

   Our payment processing vendor has implemented a fix and is actively monitoring the system to ensure payment processing remains stable and fully operational.

3. resolved May 07, 2026, 12:12 AM UTC

   This incident has been resolved.

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Started May 04, 2026, 07:07 PM UTC· resolved May 04, 2026, 08:04 PM UTC

1. investigating May 04, 2026, 07:07 PM UTC

   We're investigating reports of intermittent slowness and errors navigating within DonorPerfect. We apologize for this inconvenience, and we're working hard to resolve this issue.

2. monitoring May 04, 2026, 07:33 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved May 04, 2026, 08:04 PM UTC

   This incident has been resolved.

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Started May 04, 2026, 01:53 AM UTC· resolved May 04, 2026, 10:59 PM UTC

1. investigating May 04, 2026, 01:53 AM UTC

   We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

2. monitoring May 04, 2026, 06:20 PM UTC

   We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.

3. resolved May 04, 2026, 10:59 PM UTC

   This incident has been resolved.

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Started Apr 26, 2026, 06:45 PM UTC· resolved Apr 27, 2026, 08:02 PM UTC

1. investigating Apr 26, 2026, 06:45 PM UTC

   We are currently investigating an issue impacting a third-party vendor that may cause the security check on the DonorPerfect login screen to fail. DonorPerfect itself remains fully operational. If you encounter a “security check failed” message during login, we recommend clearing your browser’s cache and cookies for the last 7 days. As this has allowed some users to get through the security check. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login. We apologize for the inconvenience and are closely monitoring the status of this issue with our third party vendor. We will keep you updated here!

2. monitoring Apr 27, 2026, 01:03 PM UTC

   We have seen a significant reduction in errors for the security check and believe this should be resolved but are still monitoring the situation. If you still get an error when attempting to log in we recommend clearing your browser’s cache and cookies for the last 7 days. Please note that doing so will also clear your one-time passcode cookie, and you will be prompted to reauthenticate your login.

3. resolved Apr 27, 2026, 08:02 PM UTC

   This incident has been resolved.

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Started Mar 27, 2026, 11:15 PM UTC· resolved Mar 28, 2026, 12:04 AM UTC

1. investigating Mar 27, 2026, 11:15 PM UTC

   We are currently investigating an issue where DPMobile is unable to process new gifts within the app. Additionally, we are seeing that new API keys cannot be generated at this time. Our team is actively working to identify the root cause, and we will continue to provide updates here as more information becomes available.

2. resolved Mar 28, 2026, 12:04 AM UTC

   This incident is resolved.

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Started Mar 27, 2026, 03:14 PM UTC· resolved Mar 27, 2026, 06:02 PM UTC

1. investigating Mar 27, 2026, 03:14 PM UTC

   We are currently investigating intermittent errors when completing tasks in DonorPerfect. We are working hard to identify and fix the issue. Thank you for your patience and understanding. We will keep you updated here!

2. monitoring Mar 27, 2026, 04:40 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Mar 27, 2026, 06:02 PM UTC

   This incident has been resolved.

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Started Jan 28, 2026, 08:22 PM UTC· resolved Jan 28, 2026, 09:44 PM UTC

1. investigating Jan 28, 2026, 08:22 PM UTC

   We’re currently investigating an issue impacting Easy Reports that may cause reports to run slowly or, in some cases, fail to complete. We apologize for the disruption and are working to resolve it as quickly as possible. Updates will be shared here as we learn more.

2. resolved Jan 28, 2026, 09:44 PM UTC

   This incident has been resolved.

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Started Jan 23, 2026, 05:10 PM UTC· resolved Jan 23, 2026, 07:59 PM UTC

1. investigating Jan 23, 2026, 05:10 PM UTC

   We are currently monitoring a high-priority issue affecting the SafeSave Processing Gateway impacting Instacharge and Payment Forms. Some payment attempts are receiving connection error messages. Our team is working diligently with our partner to restore full functionality as quickly as possible, and we will share updates here as soon as more information becomes available.

2. monitoring Jan 23, 2026, 05:21 PM UTC

   We have been notified that this issue has been addressed and all payment attempts are connecting as normal. We are monitoring payment success to ensure that this issue is truly resolved. Thank you for your patience as this situation was identified and addressed.

3. resolved Jan 23, 2026, 07:59 PM UTC

   No further errors were observed and this issue is resolved.

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Started Jan 22, 2026, 07:45 PM UTC· resolved Jan 23, 2026, 02:14 PM UTC

1. investigating Jan 22, 2026, 07:45 PM UTC

   We are currently investigating an issue where some emails are not being delivered. This includes emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated emails. We are working hard to identify the issue and resolve it as soon as possible. Thank you for your patience. We will keep you updated here.

2. identified Jan 22, 2026, 08:24 PM UTC

   We have identified the cause of the email delivery delays as a widespread outage affecting Microsoft 365 services. As a result, some emails from DonorPerfect, Online Forms, and ReadySetAuction, including MFA emails, password resets, receipts, and other system-generated messages, may be delayed for users with Microsoft email services (such as Outlook, Hotmail, or Exchange). Our systems are operating as expected, and we are actively monitoring the situation. Until Microsoft resolves the outage on their end, delays in email delivery may continue. Thank you for your patience, and we will continue to provide updates here as more information becomes available.

3. resolved Jan 23, 2026, 02:14 PM UTC

   This incident has been resolved.

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Started Jan 17, 2026, 08:05 PM UTC· resolved Jan 17, 2026, 09:20 PM UTC

1. investigating Jan 17, 2026, 08:05 PM UTC

   We’re currently investigating an issue impacting DonorPerfect logins. Some users are seeing a blank screen when attempting to sign in, or are being prevented from logging in altogether. This is our highest priority, and our team is actively working to resolve it as quickly as possible.

2. identified Jan 17, 2026, 08:47 PM UTC

   Our team has identified the step in the login process that is causing the issue and are working to resolve it. Thank you for your patience as we get everything working again.

3. monitoring Jan 17, 2026, 09:09 PM UTC

   A fix has been implemented and we are monitoring the results. You should now be able to login to your DonorPerfect system.

4. resolved Jan 17, 2026, 09:20 PM UTC

   This incident has been resolved.

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Started Nov 26, 2025, 01:43 AM UTC· resolved Nov 26, 2025, 03:25 PM UTC

1. investigating Nov 26, 2025, 01:43 AM UTC

   We are currently investigating an intermittent issue affecting Drag-N-Drop Forms. Some users may experience a 502 or 503 error when attempting to load a form. However, Online Forms Classic are not impacted and will continue to load normally. Our team is actively working to identify the cause and put a permanent resolution in place. We will provide updates as more information becomes available.

2. monitoring Nov 26, 2025, 04:58 AM UTC

   A fix has been implemented and we are monitoring the results. Thank you for your understanding as we worked to correct this issue.

3. resolved Nov 26, 2025, 03:25 PM UTC

   We have not seen any ongoing issues after the fix was implemented. Thank you for your patience!

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Started Nov 18, 2025, 01:48 PM UTC· resolved Nov 18, 2025, 07:00 PM UTC

1. identified Nov 18, 2025, 01:48 PM UTC

   An issue has been identified with one of our third party venders that may be causing intermittent errors when accessing DonorPerfect, Classic and New Forms as well as ReadySetAuction. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.

2. identified Nov 18, 2025, 02:23 PM UTC

   We are continuing to work on a fix for this issue.

3. monitoring Nov 18, 2025, 02:50 PM UTC

   Our third party vender has implemented a fix and we are monitoring the results. we will update here again when we are confident this is fully resolved.

4. resolved Nov 18, 2025, 07:00 PM UTC

   We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.

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Started Nov 03, 2025, 05:57 PM UTC· resolved Nov 03, 2025, 07:01 PM UTC

1. investigating Nov 03, 2025, 05:57 PM UTC

   We’re currently investigating an issue causing Chat Support to be unavailable. Our team is actively working to resolve the problem. In the meantime, we recommend using Phone Support for assistance. Updates will be posted here as they become available.

2. resolved Nov 03, 2025, 07:01 PM UTC

   This incident has been resolved, and Chat Support is now fully available. Thank you for your patience while we worked to correct the issue.

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Started Oct 29, 2025, 04:23 PM UTC· resolved Oct 30, 2025, 01:21 PM UTC

1. investigating Oct 29, 2025, 04:23 PM UTC

   Currently we are experiencing errors in DonorPerfect, Online Forms Classic, Drag-N-Drop and ReadySetAuction where images are not rendering. This is causing issues with our site as well as Forms. This appears to be connected to a widespread outage affecting many online services. We apologize and are working on resolving this.

2. identified Oct 29, 2025, 04:55 PM UTC

   Our third-party vendor responsible for hosting images used in DonorPerfect Online Forms, RSA, and DonorPerfect has confirmed they are experiencing technical issues. This is a high-priority issue for them, and they are actively working toward a resolution. While your online forms will continue to process as normal, you may experience significantly slower load times due to the image hosting disruption. We apologize for the inconvenience and will continue to provide updates here.

3. identified Oct 29, 2025, 05:44 PM UTC

   We are continuing to work with our vendor as they resolve this outage. In addition to the image issue and slow loading of our online forms, ReadySetAuction control center and ReadySetAuction event websites are not loading at this time and will eventually produce an error. We apologize for the inconvenience and will continue to keep you updated here.

4. monitoring Oct 29, 2025, 08:08 PM UTC

   Our third-party vendor has confirmed that the outage appears to be resolved. Your forms should now load correctly, and RSA should function as expected. We are continuing to monitor the situation to ensure full stability, but at this time, we believe the issue has been successfully resolved.

5. resolved Oct 30, 2025, 01:21 PM UTC

   We haven’t seen any further issues, and our vendor has confirmed that the problem has been successfully resolved. Images are now displaying correctly, and RSA is up and running again. We’re confident that everything is back to normal and running as expected. Thank you for your patience and understanding while we worked through this.

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