Dojo Outage History

Started Nov 08, 2026, 05:47 PM UTC· resolved Nov 09, 2026, 03:39 PM UTC

1. investigating Nov 08, 2026, 05:47 PM UTC

   We are currently investigating an issue affecting some merchants processing transactions using Dojo Duo and Dojo Pocket terminals. If available, you can switch to your Dojo Go device. We apologise for the inconvenience caused and thank you for your patience.

2. investigating Nov 08, 2026, 08:59 PM UTC

   We have identified the issue affecting Dojo Duo and Dojo Pocket terminals. Our teams are actively deploying a fix to restore full payment processing as quickly as possible.

3. investigating Nov 09, 2026, 09:24 AM UTC

   Our teams are still working on restoring full payment processing on all affected devices as quickly as possible. We apologise for the inconvenience and thank you for your patience.

4. resolved Nov 09, 2026, 03:39 PM UTC

   The fix has been applied, and payment processing is now fully restored across all affected devices. If you switched to a Dojo Go terminal during the incident, you can now switch back to your primary device. We apologise for the inconvenience caused and thank you for your patience.

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Started Nov 08, 2026, 11:32 AM UTC· resolved Nov 08, 2026, 01:37 PM UTC

1. investigating Nov 08, 2026, 11:32 AM UTC

   We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions. If you’re affected, you can switch your device to Wi-Fi. Tap the Dojo menu bar and select Settings Tap Wi-Fi. Toggle the switch to On The Wi-Fi icon should then appear at the top of the screen. Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply. We will share a further update as soon as possible.

2. monitoring Nov 08, 2026, 12:56 PM UTC

   A fix has been applied, and card terminals should now be able to process transactions successfully. If you turned on your phone’s hotspot feature to connect you can now turn this feature off. If your devices haven’t already automatically reconnected to a data network, please restart them. We apologise for the inconvenience caused and thank you for your patience.

3. resolved Nov 08, 2026, 01:37 PM UTC

   The mobile data connectivity issue has been resolved and terminals are now processing transactions successfully. If you turned on your phone’s hotspot feature to connect you can now turn this feature off. If your devices haven’t already automatically reconnected to a data network, please restart them. Thank you for your patience.

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Started Nov 03, 2026, 11:39 AM UTC· resolved Nov 03, 2026, 12:47 PM UTC

1. investigating Nov 03, 2026, 11:39 AM UTC

   We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions. If you’re affected, you can switch your device to Wi-Fi. Tap the Dojo menu bar and select Settings Tap Wi-Fi. Toggle the switch to On The Wi-Fi icon should then appear at the top of the screen. Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply. We will share a further update as soon as possible.

2. resolved Nov 03, 2026, 12:47 PM UTC

   The mobile data connectivity issue has been resolved. If you turned on your phone’s hotspot feature to connect you can now turn this feature off. If your devices haven’t already automatically reconnected to a data network, please restart them.

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Started Oct 20, 2026, 09:36 AM UTC· resolved Oct 20, 2026, 12:43 PM UTC

1. investigating Oct 20, 2026, 09:36 AM UTC

   We are currently investigating an issue affecting Dojo Intelligence within the Sidekick app. Merchants may experience errors or delays when viewing or generating reports. Our team is working to restore full functionality as quickly as possible. We apologise for any inconvenience and appreciate your patience.

2. resolved Oct 20, 2026, 12:43 PM UTC

   Full functionality has been restored for Dojo Intelligence within the Sidekick app. Merchants will now be able to view and generate their reports. Thank you for your patience.

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Started Oct 04, 2026, 02:54 PM UTC· resolved Oct 04, 2026, 09:39 PM UTC

1. investigating Oct 04, 2026, 02:54 PM UTC

   We are currently investigating an issue impacting the Reserve with Google feature. When attempting to make a reservation via Google, customers may see a message stating that the merchant is not accepting reservations through Google at this time. Customers can still place bookings directly through your restaurant’s website or by calling your venue directly. Our engineering team is actively investigating, and we will provide our next update as soon as new information becomes available.

2. resolved Oct 04, 2026, 09:39 PM UTC

   The issue impacting Reserve with Google across Dojo merchants has been fully resolved, and normal booking flow has been restored. If you or your customers experience any further issues, please contact Dojo support. Thank you for your patience.

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Started Sep 16, 2026, 08:48 AM UTC· resolved Sep 16, 2026, 05:48 PM UTC

1. investigating Sep 16, 2026, 08:48 AM UTC

   We are currently experiencing technical issues impacting our inbound customer support phone lines. During this time, callers will hear an automated system message, and phone calls may not be able to connect to our support team. Our engineering team is investigating the issue to restore full phone service as quickly as possible. In the meantime, our team is standing by to help you via email. If you need assistance, please submit your request to [email protected], and we will respond as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience while we work on a resolution.

2. resolved Sep 16, 2026, 05:48 PM UTC

   The technical issue affecting our phone system has been resolved, and calls are connecting to our support team as normal. You can once again reach us by phone or continue to contact us via [email protected]. Thank you for your patience while we worked to resolve this.

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Started Sep 13, 2026, 08:03 AM UTC· resolved Sep 13, 2026, 10:36 AM UTC

1. investigating Sep 13, 2026, 08:03 AM UTC

   We are currently investigating reports of payment transaction failures affecting merchants using Dojo Duo and Dojo Pocket terminals. If your business has Dojo Go devices available, please use them as a temporary alternative to process payments.

2. investigating Sep 13, 2026, 09:22 AM UTC

   We have identified the issue affecting Dojo Duo and Dojo Pocket devices. Our teams are actively deploying a fix to restore full payment processing as quickly as possible.

3. investigating Sep 13, 2026, 10:32 AM UTC

   Work to deploy the fix is currently ongoing to restore full payment processing on all affected devices as quickly as possible. If your business has Dojo Go devices available, please continue to use them as a temporary alternative.

4. resolved Sep 13, 2026, 10:36 AM UTC

   The fix has been applied, and payment processing is now fully restored across all affected devices. If you switched to a backup Dojo Go terminal during the incident, you can now safely switch back to your primary device. We apologise for the inconvenience caused and thank you for your patience.

Read the full incident report →

Started Aug 20, 2026, 11:20 AM UTC· resolved Aug 20, 2026, 02:04 PM UTC

1. resolved Aug 20, 2026, 02:04 PM UTC

   Between 12:20 PM and 12:46 PM BST, we experienced a brief issue that disrupted select POS integrations, as well as non-in-person payment functionality across multiple applications. Our teams have resolved the underlying issue and fully restored all services. We apologise for any inconvenience this may have caused.

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Started Aug 15, 2026, 05:55 AM UTC· resolved Aug 15, 2026, 06:25 AM UTC

1. investigating Aug 15, 2026, 05:55 AM UTC

   We are aware of a Mastercard network issue causing some in-person payments to fail. This is due to a service disruption on Mastercard’s side. Payments made with other network providers, such as Visa and AMEX are working normally. Our teams are actively monitoring the situation as Mastercard works to resolve the issue, and we will update this page as soon as services are fully restored.

2. resolved Aug 15, 2026, 06:25 AM UTC

   We have observed that Mastercard transaction traffic has stabilised and returned to normal levels. We will continue to monitor the situation closely to ensure ongoing stability.

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Started Jul 27, 2026, 03:29 PM UTC· resolved Jul 27, 2026, 04:46 PM UTC

1. investigating Jul 27, 2026, 03:29 PM UTC

   An external Faster Payments issue is currently causing processing delays and timeouts for transfers to select UK banks. Payments are continuing to process, but at a reduced speed. Our teams are monitoring the situation, and we will share an update once processing times return to normal.

2. resolved Jul 27, 2026, 04:46 PM UTC

   All Payments Processed: All queued transfers have now been successfully sent to receiving banks and our processing queues are fully clear. Thank you for your patience!

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Started Jul 15, 2026, 08:32 AM UTC· resolved Jul 15, 2026, 11:25 AM UTC

1. investigating Jul 15, 2026, 08:32 AM UTC

   We are aware of a network issue with Mastercard that is causing some online payments to fail at checkout. This is due to a service disruption on Mastercard’s side. Payments made with other card networks (such as Visa) and digital wallets (like Apple Pay or Google Pay) are working normally. Our teams are actively monitoring the situation as Mastercard works to resolve the issue, and we will update this page as soon as services are fully restored.

2. resolved Jul 15, 2026, 11:25 AM UTC

   We have observed that Mastercard transaction traffic has stabilised and returned to normal levels. We will continue to monitor the situation closely to ensure ongoing stability.

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Started Jun 10, 2026, 10:35 PM UTC· resolved Jun 10, 2026, 10:48 PM UTC

1. investigating Jun 10, 2026, 10:35 PM UTC

   We are experiencing an intermittent issue where some inbound calls are getting stuck in our hold queue. If you do not get through quickly, hanging up and redialing may allow your call to connect successfully. Our team is actively working on a permanent fix.

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Started Jun 09, 2026, 10:53 AM UTC· resolved Jun 10, 2026, 09:30 AM UTC

1. investigating Jun 09, 2026, 10:53 AM UTC

   We are currently experiencing intermittent issues with the Sidekick Web application on desktop and mobile browsers. However, the Sidekick Mobile App is fully functional. If you have the app installed, please use it to log in and access your services as normal while we work on a fix for the web version.

2. resolved Jun 10, 2026, 09:30 AM UTC

   We have successfully resolved the access issues affecting the Sidekick Web application. We appreciate your patience as we worked to get everything fully restored.

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Started May 29, 2026, 12:15 PM UTC· resolved May 29, 2026, 07:08 PM UTC

1. investigating May 29, 2026, 12:15 PM UTC

   We are currently investigating an issue affecting ‘Reserve with Google’. Anyone looking for your restaurant via Google may currently be unable to view real-time availability or complete a booking using the “Reserve a table” button. This issue is strictly isolated to bookings coming directly from Google. Reservations can still be made directly through your restaurant’s own website, and those bookings will appear in your Parties List and Planner as normal.

2. resolved May 29, 2026, 07:08 PM UTC

   The issue affecting ‘Reserve with Google’ has now been fully resolved. Anyone looking for your restaurant via Google can now seamlessly view real-time availability and complete a booking. Thank you so much for your patience and understanding while we worked to get this sorted!

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Started May 25, 2026, 08:35 AM UTC· resolved May 25, 2026, 09:39 AM UTC

1. investigating May 25, 2026, 08:35 AM UTC

   We are currently experiencing a routing issue with our primary UK support line (0800 044 3550), causing calls to unexpectedly disconnect after the greeting. If you are a UK customer requiring urgent technical support, please dial our secondary line at +44 20 4632 4007. We apologise for the disruption and are actively working on a fix for the primary line.

2. resolved May 25, 2026, 09:39 AM UTC

   The routing issue affecting our primary UK support line (0800 044 3550) has been successfully resolved. Inbound calls are now correctly routing to our technical support team as intended. The emergency secondary number has now been deactivated. We appreciate your patience during this disruption and apologise for any inconvenience caused to your support experience.

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Started Feb 26, 2026, 05:26 PM UTC· resolved Feb 26, 2026, 06:20 PM UTC

1. investigating Feb 26, 2026, 05:26 PM UTC

   We recently experienced a data sync issue between 14:20 and 14:50 that affected how some transactions show up in your reporting platforms. While these payments were processed normally and your customers weren’t affected, you might notice a gap in your transaction history on the Dojo app, Sidekick, or your device. Our team has already implemented a fix, and we’re working on restoring the missing data now. Everything will appear correctly very soon - thanks for your patience while we get things back up to speed.

2. resolved Feb 26, 2026, 06:20 PM UTC

   The data synchronisation issue is now resolved, and all missing transaction records have been fully restored. Your account history now accurately reflects all activity from the affected period. Please note that payment processing remained fully operational throughout this event; no further action is required on your part.

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Started Feb 09, 2026, 12:57 PM UTC· resolved Feb 09, 2026, 06:36 PM UTC

1. investigating Feb 09, 2026, 12:57 PM UTC

   Between 08:18 and 11:03, a data sync issue caused a visibility gap for some transactions across our reporting platforms. While these payments were processed successfully at the terminal, they may not currently appear in the Dojo for Business app, Sidekick, or your on-device transaction history. Please be assured that payment processing continues to remain fully operational. A fix for the sync issue has been implemented, and we are now backfilling the data so these transactions appear correctly across all reporting services shortly. No action is required on your part.

2. resolved Feb 09, 2026, 06:36 PM UTC

   The data sync issue has been resolved, and all missing transaction records have now been successfully restored. All systems are now fully synchronised, and your transaction history accurately reflects all activity from the affected period. We confirm that payment processing remained fully operational throughout this event, and no further action is required on your part.

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Started Jan 31, 2026, 09:08 AM UTC· resolved Jan 31, 2026, 01:39 PM UTC

1. investigating Jan 31, 2026, 09:08 AM UTC

   Some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.

2. resolved Jan 31, 2026, 01:39 PM UTC

   The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.

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Started Jan 16, 2026, 01:19 PM UTC· resolved Jan 16, 2026, 01:57 PM UTC

1. investigating Jan 16, 2026, 01:19 PM UTC

   We are currently investigating an issue affecting a subset of payment terminals using mobile (SIM) connectivity. Some terminals may experience transaction declines when attempting to make a sale. If your terminal is affected, connecting it to a WiFi network should resolve the issue. Guidance on setting this up can be found in our Help Centre We are working with our mobile connectivity provider, and will provide an update as soon as more information is available.

2. resolved Jan 16, 2026, 01:57 PM UTC

   The issue has now been resolved, and all terminals are processing transactions normally. Thank you for your patience while we addressed this.

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Started Dec 18, 2025, 09:18 PM UTC· resolved Dec 18, 2025, 10:30 PM UTC

1. investigating Dec 18, 2025, 09:18 PM UTC

   We are currently aware of a potential issue affecting some SMS messaging for Dojo restaurants. Some guests are unable to receive or send SMS messages, which means: Automated SMS notifications from RMS to guests (such as queue position updates) are not being delivered. Guests are unable to reply to restaurants via SMS. This issue is under investigation. Affected restaurants may experience increased guest enquiries or need to manage queues manually while the issue is ongoing. We will provide further updates as more information becomes available. Thank you for your patience, and we apologise for any inconvenience this may cause.

2. resolved Dec 18, 2025, 10:30 PM UTC

   The issue affecting SMS messaging for some Dojo restaurants has now been resolved. SMS delivery and replies are operating normally. Automated SMS notifications from RMS and guest replies via SMS should now be working as expected. Thank you for your patience while we investigated this issue.

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Started Nov 18, 2025, 12:54 PM UTC· resolved Nov 18, 2025, 04:35 PM UTC

1. investigating Nov 18, 2025, 12:54 PM UTC

   We are currently experiencing an issue affecting access to the RMS booking system. Some customers may find that RMS pages fail to load or return intermittent errors. This disruption is caused by an incident involving one of our third-party network providers. Customers may occasionally succeed by refreshing the page multiple times. Our teams are monitoring the situation closely and will provide updates as soon as the network provider has implemented a fix. We apologise for the inconvenience and appreciate your patience.

2. resolved Nov 18, 2025, 04:35 PM UTC

   This incident is now resolved. Access to the RMS booking system has been fully restored. Our third-party network provider has successfully implemented the fix, and customers should no longer experience page loading failures or intermittent errors when accessing RMS pages.

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Started Oct 23, 2025, 07:16 AM UTC· resolved Oct 23, 2025, 10:30 AM UTC

1. investigating Oct 23, 2025, 07:16 AM UTC

   Some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.

2. resolved Oct 23, 2025, 10:30 AM UTC

   The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.

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Started Oct 04, 2025, 10:06 AM UTC· resolved Oct 04, 2025, 12:44 PM UTC

1. investigating Oct 04, 2025, 10:06 AM UTC

   We are aware that some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are monitoring the situation closely. Further updates will be provided as soon as additional information is available.

2. resolved Oct 04, 2025, 12:44 PM UTC

   The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.

Read the full incident report →

Started Sep 29, 2025, 09:08 AM UTC· resolved Sep 29, 2025, 11:32 AM UTC

1. investigating Sep 29, 2025, 09:08 AM UTC

   Some merchants are currently experiencing a temporary delay in settlements due to an issue with a third-party banking partner. Our teams are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologise for any inconvenience this may cause.

2. resolved Sep 29, 2025, 11:32 AM UTC

   The issue affecting merchant settlements has been resolved, and all pending settlements have been completed. We apologise for the disruption and thank all affected merchants for their patience.

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Started Sep 16, 2025, 07:15 PM UTC· resolved Sep 17, 2025, 11:53 AM UTC

1. investigating Sep 16, 2025, 07:15 PM UTC

   We’re aware of an issue affecting some transactions processed between 17:25 and 17:56 today. These transactions may not currently be visible in your Dojo for Business app or on your terminal’s transaction list. Our engineering team is working to correct this. We’ll provide an update as soon as all transactions are fully visible and the issue is resolved. Please note, this does not affect your settlements. They are expected to be received as normal. We’re sorry for the inconvenience this may cause and appreciate your patience.

2. resolved Sep 17, 2025, 11:53 AM UTC

   Thank you for your patience as we worked to resolve the issue affecting transaction visibility. The issue has now been fully resolved. All transactions should now be visible in your Dojo for Business app and on your terminal’s transaction list. As mentioned in our previous communication, this issue did not affect your settlements, which were processed as normal. We apologise again for any inconvenience this may have caused. If you continue to have any issues, please contact our support team.

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