Dojo had 13 outages in the last 2 years totaling 65h 33m of downtime — averaging 0.5 incidents per month.
There were 13 Dojo outages since August 27, 2025 totaling 65h 33m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are experiencing an intermittent issue where some inbound calls are getting stuck in our hold queue. If you do not get through quickly, hanging up and redialing may allow your call to connect successfully. Our team is actively working on a permanent fix.
We are currently experiencing issues with the Sidekick Web application on desktop and mobile browsers. However, the Sidekick Mobile App is fully functional. If you have the app installed, please use it to log in and access your services as normal while we work on a fix for the web version.
We have successfully resolved the access issues affecting the Sidekick Web application. We appreciate your patience as we worked to get everything fully restored.
We are currently investigating an issue affecting ‘Reserve with Google’. Anyone looking for your restaurant via Google may currently be unable to view real-time availability or complete a booking using the “Reserve a table” button. This issue is strictly isolated to bookings coming directly from Google. Reservations can still be made directly through your restaurant’s own website, and those bookings will appear in your Parties List and Planner as normal.
The issue affecting ‘Reserve with Google’ has now been fully resolved. Anyone looking for your restaurant via Google can now seamlessly view real-time availability and complete a booking. Thank you so much for your patience and understanding while we worked to get this sorted!
We are investigating an issue causing inbound calls to our UK support line to drop automatically. All other international phone lines remain fully functional. If you need immediate assistance in the UK, please utilise our web chat. Thank you for your patience.
The routing issue affecting our primary UK support line (0800 044 3550) has been successfully resolved. Inbound calls are now correctly routing to our technical support team as intended. The emergency secondary number has now been deactivated. We appreciate your patience during this disruption and apologise for any inconvenience caused to your support experience.
We recently experienced a data sync issue between 14:20 and 14:50 that affected how some transactions show up in your reporting platforms. While these payments were processed normally and your customers weren’t affected, you might notice a gap in your transaction history on the Dojo app, Sidekick, or your device. Our team has already implemented a fix, and we’re working on restoring the missing data now. Everything will appear correctly very soon - thanks for your patience while we get things back up to speed.
The data synchronisation issue is now resolved, and all missing transaction records have been fully restored. Your account history now accurately reflects all activity from the affected period. Please note that payment processing remained fully operational throughout this event; no further action is required on your part.
Some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.
The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.
We are currently investigating an issue affecting a subset of payment terminals using mobile (SIM) connectivity. Some terminals may experience transaction declines when attempting to make a sale. If your terminal is affected, connecting it to a WiFi network should resolve the issue. Guidance on setting this up can be found in our Help Centre We are working with our mobile connectivity provider, and will provide an update as soon as more information is available.
The issue has now been resolved, and all terminals are processing transactions normally. Thank you for your patience while we addressed this.
We are currently aware of a potential issue affecting some SMS messaging for Dojo restaurants. Some guests are unable to receive or send SMS messages, which means: Automated SMS notifications from RMS to guests (such as queue position updates) are not being delivered. Guests are unable to reply to restaurants via SMS. This issue is under investigation. Affected restaurants may experience increased guest enquiries or need to manage queues manually while the issue is ongoing. We will provide further updates as more information becomes available. Thank you for your patience, and we apologise for any inconvenience this may cause.
The issue affecting SMS messaging for some Dojo restaurants has now been resolved. SMS delivery and replies are operating normally. Automated SMS notifications from RMS and guest replies via SMS should now be working as expected. Thank you for your patience while we investigated this issue.
We are currently experiencing an issue affecting access to the RMS booking system. Some customers may find that RMS pages fail to load or return intermittent errors. This disruption is caused by an incident involving one of our third-party network providers. Customers may occasionally succeed by refreshing the page multiple times. Our teams are monitoring the situation closely and will provide updates as soon as the network provider has implemented a fix. We apologise for the inconvenience and appreciate your patience.
This incident is now resolved. Access to the RMS booking system has been fully restored. Our third-party network provider has successfully implemented the fix, and customers should no longer experience page loading failures or intermittent errors when accessing RMS pages.
Some merchants are currently experiencing a temporary delay in settlements due to an issue with a third-party banking partner. Our teams are closely monitoring the situation and will provide updates as soon as more information becomes available. We apologise for any inconvenience this may cause.
The issue affecting merchant settlements has been resolved, and all pending settlements have been completed. We apologise for the disruption and thank all affected merchants for their patience.
We’re aware of an issue affecting some transactions processed between 17:25 and 17:56 today. These transactions may not currently be visible in your Dojo for Business app or on your terminal’s transaction list. Our engineering team is working to correct this. We’ll provide an update as soon as all transactions are fully visible and the issue is resolved. Please note, this does not affect your settlements. They are expected to be received as normal. We’re sorry for the inconvenience this may cause and appreciate your patience.
Thank you for your patience as we worked to resolve the issue affecting transaction visibility. The issue has now been fully resolved. All transactions should now be visible in your Dojo for Business app and on your terminal’s transaction list. As mentioned in our previous communication, this issue did not affect your settlements, which were processed as normal. We apologise again for any inconvenience this may have caused. If you continue to have any issues, please contact our support team.
We are investigating an issue causing delays in today’s transfers for merchants in Ireland, Spain, and Italy. Our technical team is working closely with our banking partner to resolve this as quickly as possible. We appreciate your patience as we work to resolve this.
Transfers for merchants in Ireland, Spain, and Italy have been processed and should now be received. Thanks for your patience while this was resolved.
We are currently investigating an issue affecting today’s 3pm transfers. Our technical team is working closely with a third-party banking partner to resolve this as quickly as possible. We will provide an update once the issue has been resolved and settlements have been processed. Thank you for your patience and understanding.
The earlier issue affecting today’s 3pm transfers has now been resolved. Settlement processing has successfully resumed, and merchants will receive their transfers today as expected. We appreciate your patience while we worked with a banking partner to resolve this matter quickly. Thank you for your understanding.