Dojo incident

Temporary Delay in Merchant Settlements

Minor Resolved View vendor source →

Dojo experienced a minor incident on January 31, 2026 affecting Dojo UK and Dojo Ireland and 1 more component, lasting 4h 30m. The incident has been resolved; the full update timeline is below.

Started
Jan 31, 2026, 09:08 AM UTC
Resolved
Jan 31, 2026, 01:39 PM UTC
Duration
4h 30m
Detected by Pingoru
Jan 31, 2026, 09:08 AM UTC

Affected components

Dojo UKDojo IrelandDojo SpainTransfers

Update timeline

  1. investigating Jan 31, 2026, 09:08 AM UTC

    Some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are closely monitoring the situation. We will provide further updates as soon as more information becomes available.

  2. resolved Jan 31, 2026, 01:39 PM UTC

    The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.