Dojo incident

Payment Processing Issues on Dojo Duo & Dojo Pocket Terminals

Major Resolved View vendor source →

Dojo experienced a major incident on September 13, 2026 affecting Dojo UK and Dojo Ireland and 1 more component, lasting 2h 33m. The incident has been resolved; the full update timeline is below.

Started
Sep 13, 2026, 08:03 AM UTC
Resolved
Sep 13, 2026, 10:36 AM UTC
Duration
2h 33m
Detected by Pingoru
Sep 13, 2026, 08:03 AM UTC

Affected components

Dojo UKDojo IrelandDojo SpainDojo ItalyDojo PocketIn-person PaymentsPAX Terminals

Update timeline

  1. investigating Sep 13, 2026, 08:03 AM UTC

    We are currently investigating reports of payment transaction failures affecting merchants in Spain and Italy using Dojo Go and Dojo Pocket terminals.

  2. investigating Sep 13, 2026, 09:22 AM UTC

    We have identified the issue affecting Dojo Duo and Dojo Pocket devices. Our teams are actively deploying a fix to restore full payment processing as quickly as possible.

  3. investigating Sep 13, 2026, 10:32 AM UTC

    Work to deploy the fix is currently ongoing to restore full payment processing on all affected devices as quickly as possible. If your business has Dojo Go devices available, please continue to use them as a temporary alternative.

  4. resolved Sep 13, 2026, 10:36 AM UTC

    The fix has been applied, and payment processing is now fully restored across all affected devices. We apologise for the inconvenience caused and thank you for your patience.