Resolved after 2 hours 38 minutes, affecting Dojo UK and Dojo Ireland and 1 more, on October 4, 2025.
The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.
Affected components
Update timeline
- investigating Oct 04, 2025, 10:06 AM UTC
We are aware that some merchants are experiencing a temporary delay in settlement payments resulting from an issue with one of our banking partners. Our teams are in close contact with the provider and are monitoring the situation closely. Further updates will be provided as soon as additional information is available.
- resolved Oct 04, 2025, 12:44 PM UTC
The issue impacting merchant settlements has been resolved, and all pending payments have been sent. Thank you for your patience while we worked with our banking partner to restore operations.
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