Dojo incident
Mobile data issues causing some transactions to fail to process
Ongoing since 11:32 AM UTC, affecting Dojo UK and Dojo Ireland and 1 more.
We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions. If you’re affected, you can switch your device to Wi-Fi. Tap the Dojo menu bar and select Settings Tap Wi-Fi. Toggle the switch to On The Wi-Fi icon should then appear at the top of the screen. Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply. We will share a further update as soon as possible.
Affected components
Update timeline
- investigating Nov 08, 2026, 11:32 AM UTC
We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions. If you’re affected, you can switch your device to Wi-Fi. Tap the Dojo menu bar and select Settings Tap Wi-Fi. Toggle the switch to On The Wi-Fi icon should then appear at the top of the screen. Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply. We will share a further update as soon as possible.
Your product runs on more than Dojo
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services