Resolved after 1 hour 7 minutes, affecting Dojo UK and Dojo Ireland and 1 more, on November 3, 2026.
The mobile data connectivity issue has been resolved. If you turned on your phone’s hotspot feature to connect you can now turn this feature off. If your devices haven’t already automatically reconnected to a data network, please restart them.
Affected components
Update timeline
- investigating Nov 03, 2026, 11:39 AM UTC
We’re investigating an issue affecting some card terminals using mobile data, which may cause devices to fail to process transactions. If you’re affected, you can switch your device to Wi-Fi. Tap the Dojo menu bar and select Settings Tap Wi-Fi. Toggle the switch to On The Wi-Fi icon should then appear at the top of the screen. Alternatively, you can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply. We will share a further update as soon as possible.
- resolved Nov 03, 2026, 12:47 PM UTC
The mobile data connectivity issue has been resolved. If you turned on your phone’s hotspot feature to connect you can now turn this feature off. If your devices haven’t already automatically reconnected to a data network, please restart them.
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