Dojo experienced a minor incident on October 20, 2026 affecting Dojo UK and Customer Apps and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Dojo UKCustomer AppsSidekick
Update timeline
- investigating Oct 20, 2026, 09:36 AM UTC
We are currently investigating an issue affecting Dojo Intelligence within the Sidekick app. Merchants may experience errors or delays when viewing or generating reports. Our team is working to restore full functionality as quickly as possible. We apologise for any inconvenience and appreciate your patience.
- resolved Oct 20, 2026, 12:43 PM UTC
Full functionality has been restored for Dojo Intelligence within the Sidekick app. Merchants will now be able to view and generate their reports. Thank you for your patience.