Dojo incident
Issues with UK Inbound Phone Support (Emergency Line Available)
Dojo experienced a minor incident on May 25, 2026 affecting Dojo UK and Customer Support, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 25, 2026, 08:35 AM UTC
We are investigating an issue causing inbound calls to our UK support line to drop automatically. All other international phone lines remain fully functional. If you need immediate assistance in the UK, please utilise our web chat. Thank you for your patience.
- resolved May 25, 2026, 09:39 AM UTC
The routing issue affecting our primary UK support line (0800 044 3550) has been successfully resolved. Inbound calls are now correctly routing to our technical support team as intended. The emergency secondary number has now been deactivated. We appreciate your patience during this disruption and apologise for any inconvenience caused to your support experience.