Dojo experienced a major incident on June 9, 2026 affecting Dojo UK and Customer Apps and 1 more component, lasting 22h 37m. The incident has been resolved; the full update timeline is below.
Affected components
Dojo UKCustomer AppsSidekick
Update timeline
- investigating Jun 09, 2026, 10:53 AM UTC
We are currently experiencing issues with the Sidekick Web application on desktop and mobile browsers. However, the Sidekick Mobile App is fully functional. If you have the app installed, please use it to log in and access your services as normal while we work on a fix for the web version.
- resolved Jun 10, 2026, 09:30 AM UTC
We have successfully resolved the access issues affecting the Sidekick Web application. We appreciate your patience as we worked to get everything fully restored.