Dojo experienced a minor incident on July 15, 2026 affecting Dojo UK and Remote Payments and 1 more component, lasting 2h 53m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 08:32 AM UTC
We are aware of a network issue with Mastercard that is causing some online payments to fail at checkout. This is due to a service disruption on Mastercard’s side. Payments made with other card networks (such as Visa) and digital wallets (like Apple Pay or Google Pay) are working normally. Our teams are actively monitoring the situation as Mastercard works to resolve the issue, and we will update this page as soon as services are fully restored.
- resolved Jul 15, 2026, 11:25 AM UTC
We have observed that Mastercard transaction traffic has stabilised and returned to normal levels. We will continue to monitor the situation closely to ensure ongoing stability.