Is Dojo down?

An external Faster Payments issue is currently causing processing delays and timeouts for transfers to select UK banks. Payments are continuing to process, but at a reduced speed. Our teams are monitoring the situation, and we will share an update once processing times return to normal.

All Payments Processed: All queued transfers have now been successfully sent to receiving banks and our processing queues are fully clear. Thank you for your patience!

We are aware of a network issue with Mastercard that is causing some online payments to fail at checkout. This is due to a service disruption on Mastercard’s side. Payments made with other card networks (such as Visa) and digital wallets (like Apple Pay or Google Pay) are working normally. Our teams are actively monitoring the situation as Mastercard works to resolve the issue, and we will update this page as soon as services are fully restored.

We have observed that Mastercard transaction traffic has stabilised and returned to normal levels. We will continue to monitor the situation closely to ensure ongoing stability.

We are experiencing an intermittent issue where some inbound calls are getting stuck in our hold queue. If you do not get through quickly, hanging up and redialing may allow your call to connect successfully. Our team is actively working on a permanent fix.

We are currently experiencing issues with the Sidekick Web application on desktop and mobile browsers. However, the Sidekick Mobile App is fully functional. If you have the app installed, please use it to log in and access your services as normal while we work on a fix for the web version.

We have successfully resolved the access issues affecting the Sidekick Web application. We appreciate your patience as we worked to get everything fully restored.

We are currently investigating an issue affecting ‘Reserve with Google’. Anyone looking for your restaurant via Google may currently be unable to view real-time availability or complete a booking using the “Reserve a table” button. This issue is strictly isolated to bookings coming directly from Google. Reservations can still be made directly through your restaurant’s own website, and those bookings will appear in your Parties List and Planner as normal.

The issue affecting ‘Reserve with Google’ has now been fully resolved. Anyone looking for your restaurant via Google can now seamlessly view real-time availability and complete a booking. Thank you so much for your patience and understanding while we worked to get this sorted!