Is Dojo down?

We are currently investigating an issue affecting Dojo Intelligence within the Sidekick app. Merchants may experience errors or delays when viewing or generating reports. Our team is working to restore full functionality as quickly as possible. We apologise for any inconvenience and appreciate your patience.

Full functionality has been restored for Dojo Intelligence within the Sidekick app. Merchants will now be able to view and generate their reports. Thank you for your patience.

We are currently investigating an issue impacting the Reserve with Google feature. When attempting to make a reservation via Google, customers may see a message stating that the merchant is not accepting reservations through Google at this time. Customers can still place bookings directly through your restaurant’s website or by calling your venue directly. Our engineering team is actively investigating, and we will provide our next update as soon as new information becomes available.

The issue impacting Reserve with Google across Dojo merchants has been fully resolved, and normal booking flow has been restored. If you or your customers experience any further issues, please contact Dojo support. Thank you for your patience.

We are currently experiencing technical issues impacting our inbound customer support phone lines. During this time, callers will hear an automated system message, and phone calls may not be able to connect to our support team. Our engineering team is investigating the issue to restore full phone service as quickly as possible. In the meantime, our team is standing by to help you via email. If you need assistance, please submit your request to [email protected], and we will respond as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience while we work on a resolution.

The technical issue affecting our phone system has been resolved, and calls are connecting to our support team as normal. You can once again reach us by phone or continue to contact us via [email protected]. Thank you for your patience while we worked to resolve this.

We are currently investigating reports of payment transaction failures affecting merchants using Dojo Duo and Dojo Pocket terminals. If your business has Dojo Go devices available, please use them as a temporary alternative to process payments.

We have identified the issue affecting Dojo Duo and Dojo Pocket devices. Our teams are actively deploying a fix to restore full payment processing as quickly as possible.

Work to deploy the fix is currently ongoing to restore full payment processing on all affected devices as quickly as possible. If your business has Dojo Go devices available, please continue to use them as a temporary alternative.

The fix has been applied, and payment processing is now fully restored across all affected devices. If you switched to a backup Dojo Go terminal during the incident, you can now safely switch back to your primary device. We apologise for the inconvenience caused and thank you for your patience.

Between 12:20 PM and 12:46 PM BST, we experienced a brief issue that disrupted select POS integrations, as well as non-in-person payment functionality across multiple applications. Our teams have resolved the underlying issue and fully restored all services. We apologise for any inconvenience this may have caused.