Is Dojo down?

We are currently experiencing technical issues impacting our inbound customer support phone lines. During this time, callers will hear an automated system message, and phone calls will not be able to connect to our support team. Our engineering team is investigating the issue to restore full phone service as quickly as possible. In the meantime, our team is standing by to help you via email. If you need assistance, please submit your request to [email protected], and we will respond as soon as possible. We apologise for any inconvenience this may cause and appreciate your patience while we work on a resolution.

The technical issue affecting our phone system has been resolved, and calls are connecting to our support team as normal. You can once again reach us by phone or continue to contact us via [email protected]. Thank you for your patience while we worked to resolve this.

We are currently investigating reports of payment transaction failures affecting merchants in Spain and Italy using Dojo Go and Dojo Pocket terminals.

We have identified the issue affecting Dojo Duo and Dojo Pocket devices. Our teams are actively deploying a fix to restore full payment processing as quickly as possible.

Work to deploy the fix is currently ongoing to restore full payment processing on all affected devices as quickly as possible. If your business has Dojo Go devices available, please continue to use them as a temporary alternative.

The fix has been applied, and payment processing is now fully restored across all affected devices. We apologise for the inconvenience caused and thank you for your patience.

Between 12:20 PM and 12:46 PM BST, we experienced a brief issue that disrupted select POS integrations, as well as non-in-person payment functionality across multiple applications. Our teams have resolved the underlying issue and fully restored all services. We apologise for any inconvenience this may have caused.

We are aware of an issue with Mastercard that is causing some payments to fail at checkout. This is due to a service disruption on Mastercard’s side. Payments made with other card providers, such as Visa and AMEX are working normally. Our teams are actively monitoring the situation as Mastercard works to resolve the issue, and we will update this page as soon as services are fully restored.

We have observed that Mastercard transaction traffic has stabilised and returned to normal levels. We will continue to monitor the situation closely to ensure ongoing stability.

An external Faster Payments issue is currently causing processing delays and timeouts for transfers to select UK banks. Payments are continuing to process, but at a reduced speed. Our teams are monitoring the situation, and we will share an update once processing times return to normal.

All Payments Processed: All queued transfers have now been successfully sent to receiving banks and our processing queues are fully clear. Thank you for your patience!