Dojo Outage History
Dojo is up right nowPingoru has recorded 51 incidents for Dojo: 21 in the last 12 months and 9 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 2 | 8 of 744 (1%) |
| June 2026 | 2 | 23 of 720 (3%) |
| July 2026 | 2 | 4 of 744 (1%) |
| August 2026 | 2 | 3 of 744 (0%) |
| September 2026 | 2 | 12 of 720 (2%) |
| October 2026 | 2 | 10 of 744 (1%) |
| November 2026 | 3 | 25 of 244 (10%) |
Incidents, newest first
Major August 28, 2025 International transfers not paid 4h 23m Dojo Ireland, Dojo Spain, Dojo Italy, Transfers
Started Aug 28, 2025, 08:43 AM UTC· resolved Aug 28, 2025, 01:07 PM UTC
- investigating Aug 28, 2025, 08:43 AM UTC
We are investigating an issue causing delays in today’s transfers for merchants in Ireland, Spain, and Italy. Our technical team is working closely with our banking partner to resolve this as quickly as possible. We appreciate your patience as we work to resolve this.
- resolved Aug 28, 2025, 01:07 PM UTC
Transfers for merchants in Ireland, Spain, and Italy have been processed and should now be received. Thanks for your patience while this was resolved.
Major August 27, 2025 3pm Transfers 25m Dojo UK, Transfers
Started Aug 27, 2025, 02:54 PM UTC· resolved Aug 27, 2025, 03:19 PM UTC
- investigating Aug 27, 2025, 02:54 PM UTC
We are currently investigating an issue affecting today’s 3pm transfers. Our technical team is working closely with a third-party banking partner to resolve this as quickly as possible. We will provide an update once the issue has been resolved and settlements have been processed. Thank you for your patience and understanding.
- resolved Aug 27, 2025, 03:19 PM UTC
The earlier issue affecting today’s 3pm transfers has now been resolved. Settlement processing has successfully resumed, and merchants will receive their transfers today as expected. We appreciate your patience while we worked with a banking partner to resolve this matter quickly. Thank you for your understanding.
Major July 25, 2025 EE 4G Network Issue Affecting Card Machine Connectivity 1h 37m Dojo UK, Dojo Pocket, In-person Payments, PAX Terminals
Started Jul 25, 2025, 10:58 AM UTC· resolved Jul 25, 2025, 12:35 PM UTC
- investigating Jul 25, 2025, 10:58 AM UTC
Some card machines using 4G mobile data via EE are currently unable to connect to the network due to a widespread issue affecting EE’s 4G data services. If you’re affected, you can switch to another mobile network. Please see our Help Centre for guidance: Troubleshooting Connectivity Problems
- resolved Jul 25, 2025, 12:35 PM UTC
The earlier issue affecting some card machines using 4G mobile data via EE has now been resolved. Devices should now be able to connect to the EE network and process payments as normal. If you’re still experiencing connectivity issues, we recommend restarting your device or phoning our Customer Support Team for further assistance. Thank you for your patience while this external issue was being resolved.
Minor June 26, 2025 Restaurant Management System: Partial Service Disruption 1h 1m Dojo UK, Dojo Ireland, Dojo Spain, Dojo Bookings and 1 more
Started Jun 26, 2025, 01:23 PM UTC· resolved Jun 26, 2025, 02:24 PM UTC
- investigating Jun 26, 2025, 01:23 PM UTC
We’re currently experiencing an issue affecting some features within the Restaurant Management System (RMS). We are investigating and will provide an update as soon as possible.
- resolved Jun 26, 2025, 02:24 PM UTC
The issue impacting some of the RMS features has been resolved. Thanks for your patience as we worked to restore service.
Minor June 26, 2025 Delay with Transfers to Ireland, Spain, and Italy 2h 22m Dojo Ireland, Dojo Spain, Dojo Italy, Transfers
Started Jun 26, 2025, 09:15 AM UTC· resolved Jun 26, 2025, 11:38 AM UTC
- investigating Jun 26, 2025, 09:15 AM UTC
We are currently experiencing a delay with sending some transfers to customers in Ireland, Spain, and Italy. We are working to resolve this as quickly as possible and apologise for any inconvenience. We’ll provide an update here as soon as we have more information.
- resolved Jun 26, 2025, 11:38 AM UTC
All transfers affected by the delay to Ireland, Spain, and Italy have now been successfully sent. Please allow a few hours for the funds to reflect in your bank account. Thank you for your patience.
Major June 12, 2025 Restaurant Management System for Dojo Bookings 48m Dojo UK, Dojo Ireland, Dojo Spain, Dojo Bookings and 1 more
Started Jun 12, 2025, 06:55 PM UTC· resolved Jun 12, 2025, 07:44 PM UTC
- investigating Jun 12, 2025, 06:55 PM UTC
We are aware of an issue that is impacting our customers from logging in to their Restaurant Management System. We are investigating and will provide an update as soon as possible.
- resolved Jun 12, 2025, 07:44 PM UTC
The issue has been resolved and customers should now be able to log in to their Restaurant Management System. We are sorry for any inconvenience caused and thank you for your patience during this time.
Minor June 11, 2025 Activation of new Dojo Pocket v2 devices 5d 23h Dojo UK, Dojo Spain, Dojo Pocket, In-person Payments
Started Jun 11, 2025, 04:54 PM UTC· resolved Jun 17, 2025, 04:08 PM UTC
- investigating Jun 11, 2025, 04:54 PM UTC
We have identified a technical issue that is currently preventing the successful setup and activation of newly received Dojo Pocket v2 devices. This means that if you have recently received a new device and are attempting to activate it, you may experience difficulties. We are working closely with the manufacturer to resolve it as quickly as possible. We will provide an update on our status page as soon as we have more information regarding the resolution.
- resolved Jun 17, 2025, 04:08 PM UTC
The incident is now resolved and you will be able to setup and activate your new Dojo Pocket v2 device successfully. We apologise for any inconvenience caused.
Major April 29, 2025 Mobile data issues causing card declines 1h 26m Dojo UK, Dojo Ireland, Dojo Spain, In-person Payments and 1 more
Started Apr 29, 2025, 08:38 AM UTC· resolved Apr 29, 2025, 10:05 AM UTC
- investigating Apr 29, 2025, 08:38 AM UTC
Some card machines using mobile data aren’t processing payments at the moment. That’s because there’s a technical issue with the third-party SIM provider. If you’re affected, you can switch your device to Wi-Fi. Tap the Dojo menu bar and select Settings Tap Wi-Fi. Toggle the switch to On The Wi-Fi icon should then appear at the top of the screen. Still need mobile data? You can hotspot from your personal mobile. If your personal phone has network, turn on your phone’s hotspot feature and connect to your Dojo device. Remember your personal network rates may now apply.
- investigating Apr 29, 2025, 10:05 AM UTC
The mobile data connectivity issue has been resolved, and full service has been restored. You should now be able to process payments using this connection method. If your devices haven’t automatically reconnected to a data network, please restart them.
Minor April 25, 2025 Card machine activation 45m Dojo UK, Dojo Ireland, Dojo Spain, In-person Payments and 1 more
Started Apr 25, 2025, 04:30 PM UTC· resolved Apr 25, 2025, 05:16 PM UTC
- investigating Apr 25, 2025, 04:30 PM UTC
Some customers are currently experiencing difficulties activating new Dojo card machines due to a problem with a third-party provider. Our team is working with the provider to resolve this issue. In the meantime, if you have an already activated Dojo card machine, please use it. We appreciate your patience as we work to fix this.
- resolved Apr 25, 2025, 05:16 PM UTC
The activation service has been restored. You may now retry any activations that were unsuccessful.
Major April 21, 2025 Some transfers are delayed 1h 58m Dojo UK, Dojo Ireland, Dojo Spain, Transfers
Started Apr 21, 2025, 10:02 AM UTC· resolved Apr 21, 2025, 12:00 PM UTC
- investigating Apr 21, 2025, 10:02 AM UTC
Merchants who receive transfers via YouLend are currently experiencing delays. We will provide an update on these transfers and estimated arrival times as soon as we have more information.
- resolved Apr 21, 2025, 12:00 PM UTC
All funds have now been sent. Please allow a few hours for the funds to arrive in your account. We’re sorry for any disruption caused and appreciate your patience.
Major April 12, 2025 Bank transfer discrepancies 21h 44m Dojo Ireland, Dojo Spain, Transfers
Started Apr 12, 2025, 11:54 AM UTC· resolved Apr 13, 2025, 09:39 AM UTC
- investigating Apr 12, 2025, 11:54 AM UTC
Today’s bank transfer might be less than you expected. Some transactions taken on 11 April weren’t included in today’s transfer. We’re on it and working as quickly as possible to fix it. We’ll add any updates to this page as they happen. Thanks for your patience.
- resolved Apr 13, 2025, 09:39 AM UTC
The transfer issue has been resolved. Missing funds from transactions taken on 11 April, which were expected on 12 April, have been sent today, 13 April. Businesses with specific banking agreements that were expecting to receive funds from 11 April transactions on 13 April will now receive them on 14 April. Those expecting funds on 14 April will receive them on 15 April. Funds from transactions taken after 11 April will be disbursed as normal on the expected dates. We regret the disruption this may have caused and thank you for your patience during this time. We are committed to ensuring this doesn’t happen again.
Major February 14, 2025 DCC Transactions Outage 1h 55m Dojo UK, Dojo Ireland, Dojo Spain, In-person Payments and 1 more
Started Feb 14, 2025, 11:45 AM UTC· resolved Feb 14, 2025, 01:40 PM UTC
- investigating Feb 14, 2025, 01:00 PM UTC
Due to a third-party outage, Dynamic Currency Conversion (DCC) is temporarily unavailable on enabled card machines. Cardholders can still make payments, but DCC will not be offered. This means that all payments will be processed in the card issuer’s home currency.
- resolved Feb 14, 2025, 01:40 PM UTC
The third-party outage has been resolved and DCC payments can now be taken as normal. We apologise for any inconvenience this outage may have caused and appreciate your patience.
Minor January 29, 2025 Call not connecting? 3h 33m Dojo UK, Dojo Ireland, Dojo Spain, Customer Support
Started Jan 29, 2025, 07:45 AM UTC· resolved Jan 29, 2025, 11:18 AM UTC
- investigating Jan 29, 2025, 08:33 AM UTC
We are currently experiencing technical difficulties with our phone lines. If you need immediate assistance, please email us at ‘[email protected]’ or use our webchat. We’re working on it urgently to get everything back up and running. Sorry for the inconvenience.
- monitoring Jan 29, 2025, 09:21 AM UTC
Calls are now connecting successfully. Thanks for your patience.
- resolved Jan 29, 2025, 11:18 AM UTC
This issue is now fixed.
Minor January 25, 2025 Transfers will arrive soon 5h 2m Dojo Spain, Transfers
Started Jan 25, 2025, 11:15 AM UTC· resolved Jan 25, 2025, 04:17 PM UTC
- investigating Jan 25, 2025, 11:15 AM UTC
Some businesses may not yet have received today’s bank transfers. We’re on it and working as quickly as possible to get all funds transferred. Thanks for your patience.
- resolved Jan 25, 2025, 04:17 PM UTC
All funds have now been sent. Please allow a few hours for the funds to reach your account. Thank you for your patience during this delay.
Minor November 24, 2024 Transfers will be with you soon 1d 5h Dojo Spain, Transfers
Started Nov 24, 2024, 09:30 AM UTC· resolved Nov 25, 2024, 02:37 PM UTC
- investigating Nov 24, 2024, 01:57 PM UTC
Some businesses may not yet have received today’s bank transfers. We’re on it and working as quickly as possible to get all funds transferred. Thanks for your patience.
- monitoring Nov 25, 2024, 10:16 AM UTC
Transfers are back up and running. We’re now transferring funds to anyone affected.
- resolved Nov 25, 2024, 02:37 PM UTC
Transfers are now being processed. All funds have now been sent. Please allow a few hours for the funds to reach your account and the transfer status in your Dojo account to update.