DocPlanner Outage History
DocPlanner is up right nowPingoru has recorded 83 incidents for DocPlanner: 76 in the last 12 months and 12 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 16 | 6 of 720 (1%) |
| May 2026 | 8 | 2 of 744 (0%) |
| June 2026 | 9 | 4 of 720 (1%) |
| July 2026 | 7 | 2 of 744 (0%) |
| August 2026 | 5 | 1 of 744 (0%) |
| September 2026 | 4 | 2 of 720 (0%) |
| October 2026 | 2 | 1 of 744 (0%) |
| November 2026 | 2 | 0 of 152 (0%) |
Incidents, newest first
Notice November 5, 2026 Clinic Cloud – Electronic Health Records Loading Issues 42m Clinic Cloud
Started Nov 05, 2026, 05:07 PM UTC· resolved Nov 05, 2026, 05:49 PM UTC
- investigating Nov 05, 2026, 05:07 PM UTC
We are currently experiencing an issue affecting Clinic Cloud. Customers accessing Electronic Health Records are experiencing loading issues, with pages failing to load successfully. Our technical team is actively investigating the issue and working to restore normal service as quickly as possible.
- monitoring Nov 05, 2026, 05:16 PM UTC
Electronic Health Records is now loading and back to normal. Our team continue monitoring.
- resolved Nov 05, 2026, 05:49 PM UTC
This incident has been resolved.
Notice November 3, 2026 Clinic Cloud is unavailable 59m Clinic Cloud
Started Nov 03, 2026, 01:40 PM UTC· resolved Nov 03, 2026, 02:39 PM UTC
- investigating Nov 03, 2026, 01:40 PM UTC
The Clinic Cloud application is currently unavailable. Our engineering team is actively working to resolve the issue and restore service as soon as possible. We apologise for the inconvenience and appreciate your patience.
- resolved Nov 03, 2026, 02:39 PM UTC
This incident has been resolved.
Notice October 11, 2026 Applications might have issue connecting to our services in south america 45m Marketplace: Brazil, Marketplace: Mexico, Marketplace: Chile, Marketplace: Argentina and 2 more
Started Oct 11, 2026, 03:59 PM UTC· resolved Oct 11, 2026, 04:44 PM UTC
- investigating Oct 11, 2026, 03:59 PM UTC
We have report of the patient app not loading correctly, we are working on it
- resolved Oct 11, 2026, 04:44 PM UTC
This incident has been resolved.
Major October 6, 2026 Search capabilities degradation 31m Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic and 9 more
Started Oct 06, 2026, 02:53 PM UTC· resolved Oct 06, 2026, 03:24 PM UTC
- identified Oct 06, 2026, 02:53 PM UTC
Some users may experience issues when using search in the Marketplace, such as search not loading or returning errors. Our team is actively investigating and working to restore full functionality as soon as possible. We apologize for the inconvenience and will share further updates as more information becomes available.
- monitoring Oct 06, 2026, 03:18 PM UTC
Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Oct 06, 2026, 03:24 PM UTC
The issue has been fully resolved.
Notice September 17, 2026 Clinic Service Performance Degradation 30m Clinic App
Started Sep 17, 2026, 12:30 PM UTC· resolved Sep 17, 2026, 01:01 PM UTC
- identified Sep 17, 2026, 12:30 PM UTC
Some users may be experiencing slowness or delays when accessing key areas of the platform, including login, scheduling, waiting room, and financial features. Our team has identified the issue and is actively working to restore full performance as quickly as possible. We sincerely apologize for the inconvenience and thank you for your patience.
- resolved Sep 17, 2026, 01:01 PM UTC
System operational now.
Major September 15, 2026 We are experiencing slowness in sending notification 1h 1m Marketplace: Brazil, Marketplace: Chile, Marketplace: Argentina, Marketplace: Colombia and 1 more
Started Sep 15, 2026, 08:41 PM UTC· resolved Sep 15, 2026, 09:43 PM UTC
- investigating Sep 15, 2026, 08:41 PM UTC
We are experiencing increased latency in notification sent above the 5m target
- resolved Sep 15, 2026, 09:43 PM UTC
The issue was solved
Notice September 14, 2026 Noa Notes - Integrations - South America service degradation 10m Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile, Noa Notes: Peru and 1 more
Started Sep 14, 2026, 06:35 PM UTC· resolved Sep 14, 2026, 06:46 PM UTC
- investigating Sep 14, 2026, 06:35 PM UTC
Some users may experience errors or longer-than-usual processing times when generating notes and summaries. Our team is aware of the issue and is actively investigating. We apologize for the inconvenience and will provide updates as soon as more information is available.
- monitoring Sep 14, 2026, 06:41 PM UTC
We have identified the issue and deployed a fix. Our team is actively monitoring the platform to ensure full stability is restored. We apologize for any inconvenience this may have caused.
- resolved Sep 14, 2026, 06:46 PM UTC
This incident has been resolved.
Major September 1, 2026 Notes Creation Delays 31m Noa Notes: Spain, Noa Notes: Germany, Noa Notes: Italy, Noa Notes: Poland
Started Sep 01, 2026, 08:54 AM UTC· resolved Sep 01, 2026, 09:26 AM UTC
- investigating Sep 01, 2026, 08:54 AM UTC
Incident update: Notes Creation Delays
- identified Sep 01, 2026, 09:20 AM UTC
Incident update: Notes Creation Delays
- resolved Sep 01, 2026, 09:26 AM UTC
Incident update: Notes Creation Delays
Major August 26, 2026 Multiple Docplanner Services Unavailable 53m Plugins Manager: Germany, Plugins Manager: Poland, Plugins Manager: Italy, Plugins Manager: Turkey and 9 more
Started Aug 26, 2026, 08:52 AM UTC· resolved Aug 26, 2026, 09:45 AM UTC
- investigating Aug 26, 2026, 08:52 AM UTC
There is currently an incident affecting a subset of services on the Docplanner platform. Services including e-prescriptions, e-referrals, and e-sick leave, among others, are currently unavailable. Our engineering team is actively investigating the issue and working to restore the affected services as soon as possible. We will provide further updates as more information becomes available.
- identified Aug 26, 2026, 09:16 AM UTC
Our engineering team has identified the issue and is working on an immediate fix.
- monitoring Aug 26, 2026, 09:29 AM UTC
Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.
- resolved Aug 26, 2026, 09:45 AM UTC
This issue has been fully resolved.
Notice August 21, 2026 Noa Notes Summary generation slowness in South America 2h 14m Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile, Noa Notes: Peru and 1 more
Started Aug 21, 2026, 08:24 PM UTC· resolved Aug 21, 2026, 10:39 PM UTC
- investigating Aug 21, 2026, 08:24 PM UTC
Summaries in Noa Notes are taking longer time to be generated
- identified Aug 21, 2026, 09:01 PM UTC
The issue has been identified and a fix has been rolled out.
- resolved Aug 21, 2026, 10:39 PM UTC
This incident has been resolved.
Notice August 18, 2026 Temporary Service Disruption 1h 54m SaaS: Italy
Started Aug 18, 2026, 08:25 AM UTC· resolved Aug 18, 2026, 10:19 AM UTC
- investigating Aug 18, 2026, 08:25 AM UTC
Since approximately 01:08 UTC on August 18, 2026, customers in Italy may be experiencing failures when submitting or processing electronic invoices. Our team has identified a connectivity issue affecting the electronic invoicing service and is actively working to restore full functionality. We sincerely apologize for the disruption and will provide further updates as our investigation progresses.
- resolved Aug 18, 2026, 10:19 AM UTC
This incident has been resolved.
Notice August 11, 2026 App Service Disruption 2h 54m SaaS: Brazil, SaaS: Colombia, SaaS: Chile, SaaS: Peru and 1 more
Started Aug 11, 2026, 08:11 PM UTC· resolved Aug 11, 2026, 11:05 PM UTC
- identified Aug 11, 2026, 08:11 PM UTC
Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.
- identified Aug 11, 2026, 09:08 PM UTC
Incident update: App Service Disruption
- monitoring Aug 11, 2026, 10:50 PM UTC
We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience.
- resolved Aug 11, 2026, 11:05 PM UTC
This incident has been resolved.
Notice August 4, 2026 Noa Notes summary generation in South America is slower than usual 16m Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile, Noa Notes: Peru and 1 more
Started Aug 04, 2026, 07:31 PM UTC· resolved Aug 04, 2026, 07:48 PM UTC
- investigating Aug 04, 2026, 07:31 PM UTC
We are currently investigating this issue.
- resolved Aug 04, 2026, 07:48 PM UTC
This incident has been resolved.
Minor July 16, 2026 Noa Notes summary generation slowness in Central and South America. 12m Noa Notes: Mexico, Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile and 2 more
Started Jul 16, 2026, 03:30 PM UTC· resolved Jul 16, 2026, 03:42 PM UTC
- investigating Jul 16, 2026, 03:30 PM UTC
We are experiencing longer summary generation times. The team is investigating
- monitoring Jul 16, 2026, 03:38 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2026, 03:42 PM UTC
This incident has been resolved.
Notice July 15, 2026 Noa Notes - Summary Generation in Spain might take longer than expected 53m Noa Notes: Spain
Started Jul 15, 2026, 08:28 AM UTC· resolved Jul 15, 2026, 09:22 AM UTC
- investigating Jul 15, 2026, 08:28 AM UTC
Summaries generation is taking longer than expected for Noa Notes Spain - We're investigating
- identified Jul 15, 2026, 08:41 AM UTC
Problems with summary generation
- identified Jul 15, 2026, 08:55 AM UTC
Problems with summary generation
- resolved Jul 15, 2026, 09:22 AM UTC
This incident has been resolved.
Notice July 9, 2026 Elevated Response Times and Errors 1h 42m Marketplace: Poland, Marketplace: Italy, SaaS: Poland, Marketplace: Turkey and 10 more
Started Jul 09, 2026, 03:28 PM UTC· resolved Jul 09, 2026, 05:11 PM UTC
- investigating Jul 09, 2026, 03:28 PM UTC
Incident update: Elevated Response Times and Errors
- resolved Jul 09, 2026, 05:11 PM UTC
This incident has been resolved.
Notice July 6, 2026 Noa Notes Generation Issues in Mexico and South America 37m Noa Notes: Mexico, Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile and 2 more
Started Jul 06, 2026, 07:43 PM UTC· resolved Jul 06, 2026, 08:21 PM UTC
- investigating Jul 06, 2026, 07:43 PM UTC
The team is currently investigating the issue.
- identified Jul 06, 2026, 07:56 PM UTC
The issue has been identified and we released a fix already.
- monitoring Jul 06, 2026, 07:57 PM UTC
The fix has been released, we are monitoring.
- resolved Jul 06, 2026, 08:21 PM UTC
This incident has been resolved.
Minor July 6, 2026 Marketplace degraded 36m Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic and 2 more
Started Jul 06, 2026, 05:11 PM UTC· resolved Jul 06, 2026, 05:48 PM UTC
- investigating Jul 06, 2026, 05:11 PM UTC
We are currently investigating this issue.
- investigating Jul 06, 2026, 05:25 PM UTC
We are continuing to investigate this issue.
- monitoring Jul 06, 2026, 05:46 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 06, 2026, 05:48 PM UTC
This incident has been resolved.
Notice July 3, 2026 Marketplace profiles in CO are serving "not found" pages 9m Marketplace: Colombia
Started Jul 03, 2026, 02:55 PM UTC· resolved Jul 03, 2026, 03:04 PM UTC
- investigating Jul 03, 2026, 02:55 PM UTC
Doctor profile pages cannot be seen by users. We are investigating the issue
- monitoring Jul 03, 2026, 03:03 PM UTC
The issue has been resolved, we are monitoring the issue
- resolved Jul 03, 2026, 03:04 PM UTC
This incident has been resolved.
Major July 2, 2026 Recording through Noa Notes is flaky / unresponsive 1h 5m Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile, Noa Notes: Peru and 1 more
Started Jul 02, 2026, 02:13 PM UTC· resolved Jul 02, 2026, 03:19 PM UTC
- investigating Jul 02, 2026, 02:13 PM UTC
Summaries generation might be slower than usual and users might not be able to start new recordings.
- identified Jul 02, 2026, 02:49 PM UTC
The issue has been identified and a fix has been rolled out. We are validating.
- resolved Jul 02, 2026, 03:19 PM UTC
The issue has been resolved.
Notice June 29, 2026 Marketplace Europe slowdown and possible timeouts 55m Marketplace: Poland, Marketplace: Italy, Marketplace: Turkey, Marketplace: Czech Republic and 3 more
Started Jun 29, 2026, 12:31 PM UTC· resolved Jun 29, 2026, 01:27 PM UTC
- investigating Jun 29, 2026, 12:31 PM UTC
Incident update: Marketplace Europe slowdown and possible timeouts
- monitoring Jun 29, 2026, 01:00 PM UTC
Incident update: Marketplace Europe slowdown and possible timeouts
- resolved Jun 29, 2026, 01:27 PM UTC
This incident has been resolved.
Minor June 18, 2026 Increased Captcha filtering in brazil due to volumetric event 56m Marketplace: Brazil
Started Jun 18, 2026, 05:53 PM UTC· resolved Jun 18, 2026, 06:50 PM UTC
- identified Jun 18, 2026, 05:53 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 18, 2026, 06:50 PM UTC
This incident has been resolved.
Major June 15, 2026 Marketplace degraded 9m Marketplace: Mexico
Started Jun 15, 2026, 06:27 PM UTC· resolved Jun 15, 2026, 06:37 PM UTC
- investigating Jun 15, 2026, 06:27 PM UTC
We are currently investigating this issue.
- identified Jun 15, 2026, 06:32 PM UTC
The issue has been identified and a fix is being implemented.
- resolved Jun 15, 2026, 06:37 PM UTC
This incident has been resolved.
Minor June 15, 2026 Marketplace degraded 2h 22m Marketplace: Brazil, Marketplace: Chile, Marketplace: Argentina, Marketplace: Colombia and 1 more
Started Jun 15, 2026, 01:14 PM UTC· resolved Jun 15, 2026, 03:36 PM UTC
- investigating Jun 15, 2026, 01:14 PM UTC
We are currently investigating this issue.
- monitoring Jun 15, 2026, 03:34 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 15, 2026, 03:36 PM UTC
This incident has been resolved.
Major June 12, 2026 Noa Notes is down in South America 10m Noa Notes: Brazil, Noa Notes: Colombia, Noa Notes: Chile, Noa Notes: Peru and 1 more
Started Jun 12, 2026, 04:08 PM UTC· resolved Jun 12, 2026, 04:19 PM UTC
- identified Jun 12, 2026, 04:08 PM UTC
The issue has been identified, the team is working on a fix.
- monitoring Jun 12, 2026, 04:11 PM UTC
The issue has been resolved, we are monitoring.
- resolved Jun 12, 2026, 04:19 PM UTC
Incident update: Noa Notes is down in South America