DocPlanner Outage History

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DocPlanner had 81 outages in the last 2 years totaling 22h 39m of downtime — averaging 3.3 incidents per month.

There were 81 DocPlanner outages since September 22, 2025 totaling 22h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docplanner.com

Notice September 17, 2026

Clinic Service Performance Degradation

Detected by Pingoru
Sep 17, 2026, 12:30 PM UTC
Resolved
Sep 17, 2026, 01:01 PM UTC
Duration
30m
Affected: Clinic App
Timeline · 2 updates
  1. identified Sep 17, 2026, 12:30 PM UTC

    Some users may be experiencing slowness or delays when accessing key areas of the platform, including login, scheduling, waiting room, and financial features. Our team has identified the issue and is actively working to restore full performance as quickly as possible. We sincerely apologize for the inconvenience and thank you for your patience.

  2. resolved Sep 17, 2026, 01:01 PM UTC

    System operational now.

Read the full incident report →

Major September 15, 2026

We are experiencing slowness in sending notification

Detected by Pingoru
Sep 15, 2026, 08:41 PM UTC
Resolved
Sep 15, 2026, 09:43 PM UTC
Duration
1h 1m
Affected: Marketplace: BrazilMarketplace: ChileMarketplace: ArgentinaMarketplace: ColombiaMarketplace: Peru
Timeline · 2 updates
  1. investigating Sep 15, 2026, 08:41 PM UTC

    We are experiencing increased latency in notification sent above the 5m target

  2. resolved Sep 15, 2026, 09:43 PM UTC

    The issue was solved

Read the full incident report →

Notice September 14, 2026

Noa Notes - Integrations - South America service degradation

Detected by Pingoru
Sep 14, 2026, 06:35 PM UTC
Resolved
Sep 14, 2026, 06:46 PM UTC
Duration
10m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Sep 14, 2026, 06:35 PM UTC

    Some users may experience errors or longer-than-usual processing times when generating notes and summaries. Our team is aware of the issue and is actively investigating. We apologize for the inconvenience and will provide updates as soon as more information is available.

  2. monitoring Sep 14, 2026, 06:41 PM UTC

    We have identified the issue and deployed a fix. Our team is actively monitoring the platform to ensure full stability is restored. We apologize for any inconvenience this may have caused.

  3. resolved Sep 14, 2026, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

Notes Creation Delays

Detected by Pingoru
Sep 01, 2026, 08:54 AM UTC
Resolved
Sep 01, 2026, 09:26 AM UTC
Duration
31m
Affected: Noa Notes: SpainNoa Notes: GermanyNoa Notes: ItalyNoa Notes: Poland
Timeline · 3 updates
  1. investigating Sep 01, 2026, 08:54 AM UTC

    Incident update: Notes Creation Delays

  2. identified Sep 01, 2026, 09:20 AM UTC

    Incident update: Notes Creation Delays

  3. resolved Sep 01, 2026, 09:26 AM UTC

    Incident update: Notes Creation Delays

Read the full incident report →

Major August 26, 2026

Multiple Docplanner Services Unavailable

Detected by Pingoru
Aug 26, 2026, 08:52 AM UTC
Resolved
Aug 26, 2026, 09:45 AM UTC
Duration
53m
Affected: Plugins Manager: GermanyPlugins Manager: PolandPlugins Manager: ItalyPlugins Manager: TurkeyPlugins Manager: Czech RepublicPlugins Manager: SpainPlugins Manager: BrazilPlugins Manager: MexicoPlugins Manager: ChilePlugins Manager: ArgentinaPlugins Manager: ColombiaPlugins Manager: PeruPlugins Manager: Portugal
Timeline · 4 updates
  1. investigating Aug 26, 2026, 08:52 AM UTC

    There is currently an incident affecting a subset of services on the Docplanner platform. Services including e-prescriptions, e-referrals, and e-sick leave, among others, are currently unavailable. Our engineering team is actively investigating the issue and working to restore the affected services as soon as possible. We will provide further updates as more information becomes available.

  2. identified Aug 26, 2026, 09:16 AM UTC

    Our engineering team has identified the issue and is working on an immediate fix.

  3. monitoring Aug 26, 2026, 09:29 AM UTC

    Our team has rolled out a fix and confirmed that the service is now available. We apologise for any inconvenience this may have caused and appreciate your patience and understanding.

  4. resolved Aug 26, 2026, 09:45 AM UTC

    This issue has been fully resolved.

Read the full incident report →

Notice August 21, 2026

Noa Notes Summary generation slowness in South America

Detected by Pingoru
Aug 21, 2026, 08:24 PM UTC
Resolved
Aug 21, 2026, 10:39 PM UTC
Duration
2h 14m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Aug 21, 2026, 08:24 PM UTC

    Summaries in Noa Notes are taking longer time to be generated

  2. identified Aug 21, 2026, 09:01 PM UTC

    The issue has been identified and a fix has been rolled out.

  3. resolved Aug 21, 2026, 10:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 18, 2026

Temporary Service Disruption

Detected by Pingoru
Aug 18, 2026, 08:25 AM UTC
Resolved
Aug 18, 2026, 10:19 AM UTC
Duration
1h 54m
Affected: SaaS: Italy
Timeline · 2 updates
  1. investigating Aug 18, 2026, 08:25 AM UTC

    Since approximately 01:08 UTC on August 18, 2026, customers in Italy may be experiencing failures when submitting or processing electronic invoices. Our team has identified a connectivity issue affecting the electronic invoicing service and is actively working to restore full functionality. We sincerely apologize for the disruption and will provide further updates as our investigation progresses.

  2. resolved Aug 18, 2026, 10:19 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 11, 2026

App Service Disruption

Detected by Pingoru
Aug 11, 2026, 08:11 PM UTC
Resolved
Aug 11, 2026, 11:05 PM UTC
Duration
2h 54m
Affected: SaaS: BrazilSaaS: ColombiaSaaS: ChileSaaS: PeruSaaS: Argentina
Timeline · 4 updates
  1. identified Aug 11, 2026, 08:11 PM UTC

    Some users may be experiencing intermittent issues accessing or saving data on our platform. Our team has identified the root cause and is actively working to resolve it as quickly as possible. We apologize for any inconvenience this may cause and will provide further updates as the situation progresses.

  2. identified Aug 11, 2026, 09:08 PM UTC

    Incident update: App Service Disruption

  3. monitoring Aug 11, 2026, 10:50 PM UTC

    We have applied a fix to address the recent issue and are actively monitoring platform stability to ensure full service restoration. We apologize for any inconvenience this may have caused and appreciate your patience.

  4. resolved Aug 11, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 21, 2026

Feegow Public API Operational

Detected by Pingoru
Jul 21, 2026, 01:43 PM UTC
Resolved
Feb 19, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 21, 2026, 01:43 PM UTC

    Maintenance Scheduling / Feegow Public API Operational account migration [https://docplanner.slack.com/archives/C048X24M7SM/p1771531999666889](https://docplanner.slack.com/archives/C048X24M7SM/p1771531999666889)

Read the full incident report →

Minor July 16, 2026

Noa Notes summary generation slowness in Central and South America.

Detected by Pingoru
Jul 16, 2026, 03:30 PM UTC
Resolved
Jul 16, 2026, 03:42 PM UTC
Duration
12m
Affected: Noa Notes: MexicoNoa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Jul 16, 2026, 03:30 PM UTC

    We are experiencing longer summary generation times. The team is investigating

  2. monitoring Jul 16, 2026, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 15, 2026

Noa Notes - Summary Generation in Spain might take longer than expected

Detected by Pingoru
Jul 15, 2026, 08:41 AM UTC
Resolved
Jul 15, 2026, 09:22 AM UTC
Duration
40m
Affected: Noa Notes: Spain
Timeline · 4 updates
  1. investigating Jul 15, 2026, 08:28 AM UTC

    Summaries generation is taking longer than expected for Noa Notes Spain - We're investigating

  2. identified Jul 15, 2026, 08:41 AM UTC

    Triton server ES is degraded: nternal error occurred: failed calling webhook "mutate.kyverno.svc-fail": failed to call webhook:

  3. identified Jul 15, 2026, 08:55 AM UTC

    Problems with summary generation

  4. resolved Jul 15, 2026, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2026

Elevated Response Times and Errors

Detected by Pingoru
Jul 09, 2026, 03:28 PM UTC
Resolved
Jul 09, 2026, 05:11 PM UTC
Duration
1h 42m
Affected: Marketplace: PolandMarketplace: ItalySaaS: PolandMarketplace: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: TurkeyMarketplace: SpainSaaS: Czech RepublicSaaS: SpainMarketplace: PortugalSaaS: PortugalMarketplace: GermanySaaS: Germany
Timeline · 2 updates
  1. investigating Jul 09, 2026, 03:28 PM UTC

    Incident update: Elevated Response Times and Errors

  2. resolved Jul 09, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

Noa Notes Generation Issues in Mexico and South America

Detected by Pingoru
Jul 06, 2026, 07:43 PM UTC
Resolved
Jul 06, 2026, 08:21 PM UTC
Duration
37m
Affected: Noa Notes: MexicoNoa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 4 updates
  1. investigating Jul 06, 2026, 07:43 PM UTC

    The team is currently investigating the issue.

  2. identified Jul 06, 2026, 07:56 PM UTC

    The issue has been identified and we released a fix already.

  3. monitoring Jul 06, 2026, 07:57 PM UTC

    The fix has been released, we are monitoring.

  4. resolved Jul 06, 2026, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Marketplace degraded

Detected by Pingoru
Jul 06, 2026, 05:11 PM UTC
Resolved
Jul 06, 2026, 05:48 PM UTC
Duration
36m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Germany
Timeline · 4 updates
  1. investigating Jul 06, 2026, 05:11 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 06, 2026, 05:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 06, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2026

Marketplace profiles in CO are serving "not found" pages

Detected by Pingoru
Jul 03, 2026, 02:55 PM UTC
Resolved
Jul 03, 2026, 03:04 PM UTC
Duration
9m
Affected: Marketplace: Colombia
Timeline · 3 updates
  1. investigating Jul 03, 2026, 02:55 PM UTC

    Doctor profile pages cannot be seen by users. We are investigating the issue

  2. monitoring Jul 03, 2026, 03:03 PM UTC

    The issue has been resolved, we are monitoring the issue

  3. resolved Jul 03, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2026

Recording through Noa Notes is flaky / unresponsive

Detected by Pingoru
Jul 02, 2026, 02:13 PM UTC
Resolved
Jul 02, 2026, 03:19 PM UTC
Duration
1h 5m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Jul 02, 2026, 02:13 PM UTC

    Summaries generation might be slower than usual and users might not be able to start new recordings.

  2. identified Jul 02, 2026, 02:49 PM UTC

    The issue has been identified and a fix has been rolled out. We are validating.

  3. resolved Jul 02, 2026, 03:19 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice June 29, 2026

Marketplace Europe slowdown and possible timeouts

Detected by Pingoru
Jun 29, 2026, 12:31 PM UTC
Resolved
Jun 29, 2026, 01:27 PM UTC
Duration
55m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Jun 29, 2026, 12:31 PM UTC

    Incident update: Marketplace Europe slowdown and possible timeouts

  2. monitoring Jun 29, 2026, 01:00 PM UTC

    Incident update: Marketplace Europe slowdown and possible timeouts

  3. resolved Jun 29, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2026

Noa Notes is down in South America

Detected by Pingoru
Jun 12, 2026, 04:08 PM UTC
Resolved
Jun 12, 2026, 04:19 PM UTC
Duration
10m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. identified Jun 12, 2026, 04:08 PM UTC

    The issue has been identified, the team is working on a fix.

  2. monitoring Jun 12, 2026, 04:11 PM UTC

    The issue has been resolved, we are monitoring.

  3. resolved Jun 12, 2026, 04:19 PM UTC

    Incident update: Noa Notes is down in South America

Read the full incident report →

Notice June 9, 2026

Delay in booking syncronisation in Europe

Detected by Pingoru
Jun 09, 2026, 03:10 PM UTC
Resolved
Jun 09, 2026, 04:03 PM UTC
Duration
52m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Jun 09, 2026, 03:10 PM UTC

    Our booking processes are being delayed, you might see stale slot and have to wait for booking confirmations

  2. identified Jun 09, 2026, 03:39 PM UTC

    We identified and resolved the issue, we are working on backfilling booking synchronisation

  3. resolved Jun 09, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2026

Search functionalities degraded in Mexico Marketplace

Detected by Pingoru
Jun 03, 2026, 10:54 PM UTC
Resolved
Jun 03, 2026, 11:05 PM UTC
Duration
10m
Affected: Marketplace: Mexico
Timeline · 3 updates
  1. investigating Jun 03, 2026, 10:54 PM UTC

    Our team is investigating the issue.

  2. monitoring Jun 03, 2026, 11:02 PM UTC

    A fix has been deployed, we are monitoring the changes.

  3. resolved Jun 03, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2026

Search functionalities degraded in Mexico Marketplace.

Detected by Pingoru
Jun 03, 2026, 07:45 PM UTC
Resolved
Jun 03, 2026, 08:25 PM UTC
Duration
39m
Affected: Marketplace: Mexico
Timeline · 4 updates
  1. identified Jun 03, 2026, 07:24 PM UTC

    Search functionalities in Mexico Marketplace are currently degraded.

  2. monitoring Jun 03, 2026, 07:45 PM UTC

    Geocoder pods are restarting due to OOM. Search impacted.

  3. monitoring Jun 03, 2026, 07:46 PM UTC

    The system has recovered and is currently being monitored.

  4. resolved Jun 03, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Intermittent Slowness and Request Failures

Detected by Pingoru
May 29, 2026, 11:44 AM UTC
Resolved
May 29, 2026, 12:31 PM UTC
Duration
47m
Affected: Noa Notes: SpainNoa Notes: MexicoNoa Notes: BrazilNoa Notes: GermanyNoa Notes: ItalyNoa Notes: PolandNoa Notes: PortugalNoa Notes: Czech RepublicNoa Notes: TurkeyNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating May 29, 2026, 11:44 AM UTC

    Some users may be experiencing slow response times or cancelled requests.

  2. identified May 29, 2026, 12:04 PM UTC

    In Noa Evidence latency of responses from Azure OpenAI models have spiked to the point that we have an increasing amount of Chat Cancelled Out errors over p1, p2 and p3. This may impact other products and regions.

  3. resolved May 29, 2026, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026

EU Marketplace Down

Detected by Pingoru
May 26, 2026, 11:40 AM UTC
Resolved
May 26, 2026, 02:13 PM UTC
Duration
2h 33m
Affected: Marketplace: PolandSSO: PolandMarketplace: ItalySSO: ItalyMarketplace: TurkeySSO: TurkeyMarketplace: Czech RepublicSSO: Czech RepublicMarketplace: SpainMarketplace: BrazilSSO: PortugalMarketplace: PortugalSSO: GermanyMarketplace: GermanySSO: Spain
Timeline · 5 updates
  1. investigating May 26, 2026, 11:40 AM UTC

    We are investigating issues with out european marketplace, sso

  2. monitoring May 26, 2026, 12:07 PM UTC

    The services are back, we are monitoring the situation

  3. investigating May 26, 2026, 12:39 PM UTC

    Unfortunately we are back with the issue, we are investigating

  4. monitoring May 26, 2026, 01:32 PM UTC

    We identified the issue, a fix is being relesed

  5. resolved May 26, 2026, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →