DocPlanner Outage History

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DocPlanner had 76 outages in the last 2 years totaling 18h 1m of downtime — averaging 3.1 incidents per month.

There were 76 DocPlanner outages since September 9, 2025 totaling 18h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.docplanner.com

Notice July 21, 2026

Feegow Public API Operational

Detected by Pingoru
Jul 21, 2026, 01:43 PM UTC
Resolved
Feb 19, 2026, 12:00 AM UTC
Duration
—
Timeline · 1 update
  1. resolved Jul 21, 2026, 01:43 PM UTC

    Maintenance Scheduling / Feegow Public API Operational account migration [https://docplanner.slack.com/archives/C048X24M7SM/p1771531999666889](https://docplanner.slack.com/archives/C048X24M7SM/p1771531999666889)

Read the full incident report →

Minor July 16, 2026

Noa Notes summary generation slowness in Central and South America.

Detected by Pingoru
Jul 16, 2026, 03:30 PM UTC
Resolved
Jul 16, 2026, 03:42 PM UTC
Duration
12m
Affected: Noa Notes: MexicoNoa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Jul 16, 2026, 03:30 PM UTC

    We are experiencing longer summary generation times. The team is investigating

  2. monitoring Jul 16, 2026, 03:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 03:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 15, 2026

Noa Notes - Summary Generation in Spain might take longer than expected

Detected by Pingoru
Jul 15, 2026, 08:41 AM UTC
Resolved
Jul 15, 2026, 09:22 AM UTC
Duration
40m
Affected: Noa Notes: Spain
Timeline · 4 updates
  1. investigating Jul 15, 2026, 08:28 AM UTC

    Summaries generation is taking longer than expected for Noa Notes Spain - We're investigating

  2. identified Jul 15, 2026, 08:41 AM UTC

    Triton server ES is degraded: nternal error occurred: failed calling webhook "mutate.kyverno.svc-fail": failed to call webhook:

  3. identified Jul 15, 2026, 08:55 AM UTC

    Problems with summary generation

  4. resolved Jul 15, 2026, 09:22 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 9, 2026

Elevated Response Times and Errors

Detected by Pingoru
Jul 09, 2026, 03:28 PM UTC
Resolved
Jul 09, 2026, 05:11 PM UTC
Duration
1h 42m
Affected: Marketplace: PolandMarketplace: ItalySaaS: PolandMarketplace: TurkeySaaS: ItalyMarketplace: Czech RepublicSaaS: TurkeyMarketplace: SpainSaaS: Czech RepublicSaaS: SpainMarketplace: PortugalSaaS: PortugalMarketplace: GermanySaaS: Germany
Timeline · 2 updates
  1. investigating Jul 09, 2026, 03:28 PM UTC

    Incident update: Elevated Response Times and Errors

  2. resolved Jul 09, 2026, 05:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 6, 2026

Noa Notes Generation Issues in Mexico and South America

Detected by Pingoru
Jul 06, 2026, 07:43 PM UTC
Resolved
Jul 06, 2026, 08:21 PM UTC
Duration
37m
Affected: Noa Notes: MexicoNoa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 4 updates
  1. investigating Jul 06, 2026, 07:43 PM UTC

    The team is currently investigating the issue.

  2. identified Jul 06, 2026, 07:56 PM UTC

    The issue has been identified and we released a fix already.

  3. monitoring Jul 06, 2026, 07:57 PM UTC

    The fix has been released, we are monitoring.

  4. resolved Jul 06, 2026, 08:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 6, 2026

Marketplace degraded

Detected by Pingoru
Jul 06, 2026, 05:11 PM UTC
Resolved
Jul 06, 2026, 05:48 PM UTC
Duration
36m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: PortugalMarketplace: Germany
Timeline · 4 updates
  1. investigating Jul 06, 2026, 05:11 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 06, 2026, 05:25 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 06, 2026, 05:46 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 06, 2026, 05:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 3, 2026

Marketplace profiles in CO are serving "not found" pages

Detected by Pingoru
Jul 03, 2026, 02:55 PM UTC
Resolved
Jul 03, 2026, 03:04 PM UTC
Duration
9m
Affected: Marketplace: Colombia
Timeline · 3 updates
  1. investigating Jul 03, 2026, 02:55 PM UTC

    Doctor profile pages cannot be seen by users. We are investigating the issue

  2. monitoring Jul 03, 2026, 03:03 PM UTC

    The issue has been resolved, we are monitoring the issue

  3. resolved Jul 03, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 2, 2026

Recording through Noa Notes is flaky / unresponsive

Detected by Pingoru
Jul 02, 2026, 02:13 PM UTC
Resolved
Jul 02, 2026, 03:19 PM UTC
Duration
1h 5m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating Jul 02, 2026, 02:13 PM UTC

    Summaries generation might be slower than usual and users might not be able to start new recordings.

  2. identified Jul 02, 2026, 02:49 PM UTC

    The issue has been identified and a fix has been rolled out. We are validating.

  3. resolved Jul 02, 2026, 03:19 PM UTC

    The issue has been resolved.

Read the full incident report →

Notice June 29, 2026

Marketplace Europe slowdown and possible timeouts

Detected by Pingoru
Jun 29, 2026, 12:31 PM UTC
Resolved
Jun 29, 2026, 01:27 PM UTC
Duration
55m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Jun 29, 2026, 12:31 PM UTC

    Incident update: Marketplace Europe slowdown and possible timeouts

  2. monitoring Jun 29, 2026, 01:00 PM UTC

    Incident update: Marketplace Europe slowdown and possible timeouts

  3. resolved Jun 29, 2026, 01:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Major June 12, 2026

Noa Notes is down in South America

Detected by Pingoru
Jun 12, 2026, 04:08 PM UTC
Resolved
Jun 12, 2026, 04:19 PM UTC
Duration
10m
Affected: Noa Notes: BrazilNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. identified Jun 12, 2026, 04:08 PM UTC

    The issue has been identified, the team is working on a fix.

  2. monitoring Jun 12, 2026, 04:11 PM UTC

    The issue has been resolved, we are monitoring.

  3. resolved Jun 12, 2026, 04:19 PM UTC

    Incident update: Noa Notes is down in South America

Read the full incident report →

Notice June 9, 2026

Delay in booking syncronisation in Europe

Detected by Pingoru
Jun 09, 2026, 03:10 PM UTC
Resolved
Jun 09, 2026, 04:03 PM UTC
Duration
52m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. investigating Jun 09, 2026, 03:10 PM UTC

    Our booking processes are being delayed, you might see stale slot and have to wait for booking confirmations

  2. identified Jun 09, 2026, 03:39 PM UTC

    We identified and resolved the issue, we are working on backfilling booking synchronisation

  3. resolved Jun 09, 2026, 04:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2026

Search functionalities degraded in Mexico Marketplace

Detected by Pingoru
Jun 03, 2026, 10:54 PM UTC
Resolved
Jun 03, 2026, 11:05 PM UTC
Duration
10m
Affected: Marketplace: Mexico
Timeline · 3 updates
  1. investigating Jun 03, 2026, 10:54 PM UTC

    Our team is investigating the issue.

  2. monitoring Jun 03, 2026, 11:02 PM UTC

    A fix has been deployed, we are monitoring the changes.

  3. resolved Jun 03, 2026, 11:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice June 3, 2026

Search functionalities degraded in Mexico Marketplace.

Detected by Pingoru
Jun 03, 2026, 07:45 PM UTC
Resolved
Jun 03, 2026, 08:25 PM UTC
Duration
39m
Affected: Marketplace: Mexico
Timeline · 4 updates
  1. identified Jun 03, 2026, 07:24 PM UTC

    Search functionalities in Mexico Marketplace are currently degraded.

  2. monitoring Jun 03, 2026, 07:45 PM UTC

    Geocoder pods are restarting due to OOM. Search impacted.

  3. monitoring Jun 03, 2026, 07:46 PM UTC

    The system has recovered and is currently being monitored.

  4. resolved Jun 03, 2026, 08:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Intermittent Slowness and Request Failures

Detected by Pingoru
May 29, 2026, 11:44 AM UTC
Resolved
May 29, 2026, 12:31 PM UTC
Duration
47m
Affected: Noa Notes: SpainNoa Notes: MexicoNoa Notes: BrazilNoa Notes: GermanyNoa Notes: ItalyNoa Notes: PolandNoa Notes: PortugalNoa Notes: Czech RepublicNoa Notes: TurkeyNoa Notes: ColombiaNoa Notes: ChileNoa Notes: PeruNoa Notes: Argentina
Timeline · 3 updates
  1. investigating May 29, 2026, 11:44 AM UTC

    Some users may be experiencing slow response times or cancelled requests.

  2. identified May 29, 2026, 12:04 PM UTC

    In Noa Evidence latency of responses from Azure OpenAI models have spiked to the point that we have an increasing amount of Chat Cancelled Out errors over p1, p2 and p3. This may impact other products and regions.

  3. resolved May 29, 2026, 12:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 26, 2026

EU Marketplace Down

Detected by Pingoru
May 26, 2026, 11:40 AM UTC
Resolved
May 26, 2026, 02:13 PM UTC
Duration
2h 33m
Affected: Marketplace: PolandSSO: PolandMarketplace: ItalySSO: ItalyMarketplace: TurkeySSO: TurkeyMarketplace: Czech RepublicSSO: Czech RepublicMarketplace: SpainMarketplace: BrazilSSO: PortugalMarketplace: PortugalSSO: GermanyMarketplace: GermanySSO: Spain
Timeline · 5 updates
  1. investigating May 26, 2026, 11:40 AM UTC

    We are investigating issues with out european marketplace, sso

  2. monitoring May 26, 2026, 12:07 PM UTC

    The services are back, we are monitoring the situation

  3. investigating May 26, 2026, 12:39 PM UTC

    Unfortunately we are back with the issue, we are investigating

  4. monitoring May 26, 2026, 01:32 PM UTC

    We identified the issue, a fix is being relesed

  5. resolved May 26, 2026, 02:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 25, 2026

Customers are currently experiencing issues accessing the platform

Detected by Pingoru
May 25, 2026, 09:01 AM UTC
Resolved
May 25, 2026, 09:59 AM UTC
Duration
57m
Affected: Marketplace: PolandSSO: PolandMarketplace: ItalySaaS: PolandSSO: ItalySaaS: ItalyMarketplace: Czech RepublicSSO: Czech RepublicMarketplace: SpainSaaS: Czech RepublicSaaS: SpainSSO: PortugalMarketplace: PortugalSSO: GermanySaaS: PortugalMarketplace: GermanySSO: SpainSaaS: Germany
Timeline · 3 updates
  1. investigating May 25, 2026, 09:01 AM UTC

    Application isn't reachable

  2. monitoring May 25, 2026, 09:06 AM UTC

    marketplace + sso very slow on ocasional 500

  3. resolved May 25, 2026, 09:59 AM UTC

    This incident has been resolved.

Read the full incident report →

Major May 19, 2026

SaaS partially degraded

Detected by Pingoru
May 19, 2026, 12:04 PM UTC
Resolved
May 19, 2026, 12:14 PM UTC
Duration
9m
Affected: SaaS: PolandSaaS: ItalySaaS: TurkeySaaS: Czech RepublicSaaS: SpainSaaS: BrazilSaaS: MexicoSaaS: ColombiaSaaS: ChileSaaS: PeruSaaS: ArgentinaSaaS: PortugalSaaS: Germany
Timeline · 3 updates
  1. identified May 19, 2026, 12:04 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 19, 2026, 12:13 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 12:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical May 7, 2026

Customers are currently seeing error pages when attempting to access the marketplace.

Detected by Pingoru
May 07, 2026, 12:25 PM UTC
Resolved
May 07, 2026, 12:45 PM UTC
Duration
20m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: MexicoMarketplace: PortugalMarketplace: Germany
Timeline · 3 updates
  1. identified May 07, 2026, 12:25 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 07, 2026, 12:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 07, 2026, 08:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 6, 2026

ClinicCloud login functionality impaired

Detected by Pingoru
May 06, 2026, 11:24 AM UTC
Resolved
May 06, 2026, 11:30 AM UTC
Duration
6m
Affected: Clinic Cloud
Timeline · 3 updates
  1. identified May 06, 2026, 11:24 AM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring May 06, 2026, 11:28 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 06, 2026, 11:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

PMS EU degraded

Detected by Pingoru
May 05, 2026, 06:03 PM UTC
Resolved
May 05, 2026, 06:09 PM UTC
Duration
5m
Affected: MyDR
Timeline · 2 updates
  1. identified May 05, 2026, 06:03 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved May 05, 2026, 06:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 4, 2026

Marketplace search impared

Detected by Pingoru
May 04, 2026, 06:38 PM UTC
Resolved
May 04, 2026, 07:15 PM UTC
Duration
36m
Affected: Marketplace: Mexico
Timeline · 4 updates
  1. investigating May 04, 2026, 06:38 PM UTC

    We are currently investigating this issue.

  2. identified May 04, 2026, 06:39 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 04, 2026, 07:04 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 04, 2026, 07:15 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 30, 2026

Global Outage

Detected by Pingoru
Apr 30, 2026, 07:52 AM UTC
Resolved
Apr 30, 2026, 09:29 AM UTC
Duration
1h 36m
Affected: Marketplace: PolandMarketplace: ItalyMarketplace: TurkeyMarketplace: Czech RepublicMarketplace: SpainMarketplace: PortugalMarketplace: Germany
Timeline · 4 updates
  1. investigating Apr 30, 2026, 07:52 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 09:17 AM UTC

    We have identified the issue and mitigated it, systems recovering

  3. monitoring Apr 30, 2026, 09:25 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 30, 2026, 09:29 AM UTC

    Incident has been mitigated. Issue resolved

Read the full incident report →

Minor April 30, 2026

SaaS is down

Detected by Pingoru
Apr 30, 2026, 07:48 AM UTC
Resolved
Apr 30, 2026, 09:30 AM UTC
Duration
1h 41m
Affected: SaaS: PolandSaaS: ItalySaaS: TurkeySaaS: Czech RepublicSaaS: SpainSaaS: PortugalSaaS: Germany
Timeline · 4 updates
  1. investigating Apr 30, 2026, 07:48 AM UTC

    We are currently investigating this issue.

  2. monitoring Apr 30, 2026, 09:17 AM UTC

    We have identified the issue and mitigated it, systems recovering

  3. monitoring Apr 30, 2026, 09:24 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 30, 2026, 09:30 AM UTC

    Incident has been mitigated. Issue resolved

Read the full incident report →