DocPlanner incident

Clinic Service Performance Degradation

Resolved after 30 minutes, affecting Clinic App, on September 17, 2026.

identified Sep 17, 2026, 12:30 PM UTC

Some users may be experiencing slowness or delays when accessing key areas of the platform, including login, scheduling, waiting room, and financial features. Our team has identified the issue and is actively working to restore full performance as quickly as possible. We sincerely apologize for the inconvenience and thank you for your patience.

Started
Sep 17, 2026, 12:30 PM UTC
Resolved
Sep 17, 2026, 01:01 PM UTC
Duration
30m
Detected by Pingoru
Sep 17, 2026, 12:30 PM UTC

Affected components

Clinic App

Update timeline

  1. identified Sep 17, 2026, 12:30 PM UTC

    Some users may be experiencing slowness or delays when accessing key areas of the platform, including login, scheduling, waiting room, and financial features. Our team has identified the issue and is actively working to restore full performance as quickly as possible. We sincerely apologize for the inconvenience and thank you for your patience.

  2. resolved Sep 17, 2026, 01:01 PM UTC

    System operational now.

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